Headed by Prof. Sebastian Möller, Telekom Laboratories looks into how well and how fast customers are able to work with new communications services and products. “Our main concern is whether users are satisfied with a service or product,” Möller says.

Simple and Self-explanatory

Customer behavior determines the requirements that user interfaces and telecommunications products must meet if they are to be as intuitive as possible. Man-machine interfaces may have different requirements, but they play a key role in ensuring the user-friendliness of hardware and services. This is where researchers at Telekom Laboratories come in, developing approaches to functionality and design in the areas of:

• Multimodal interfaces
• Voice interfaces
• Graphic and visual interfaces
• Haptic interfaces

You find more detailed information on the website of the chair:
Quality and Usability Lab
Prof. Sebastian Möller, Ph.D.

Prof. Sebastian Möller

After taking his PhD, he worked as a visiting academic in Martigny, Switzerland. He has worked in the area of Usability at Telekom Laboratories in Berlin since June 2005 and was appointed to a chair for Quality and Usability at the TU Berlin in January 2007.