Every day, people discover how difficult it can be to figure out today’s technologies. That’s why researchers at Telekom Laboratories are developing products to increase usability.
What developers find totally logical can easily confound users. One reason for this is that developers still have too little interaction with target groups during the design phase. As a result, they focus more on the product’s functionalities than on the context in which it is used. Focusing on usability can greatly improve the quality and, with it, the sales of interactive products.
Satisfied Customers
Since April 2007, Prof. Sebastian Möller has been in charge of Intuitive Usability research at Telekom Innovation Laboratories (T-Labs). “The key question for us is whether or not users are satisfied with a service or product,” he says. “I work with leading experts in a wide range of disciplines from around the world to ensure that they are. What’s more, our cooperation with Telekom enables us to conduct basic research while focusing on real-world applications.”
You can find more detailed information on the website of the professorship: Quality and Usability Lab