New IP-based voice services, along with innovative, multimodal user interfaces that enable interaction with communication services through voice, gestures, touch or movement are giving a creative boost to voice technology. Applications such as voice-based search and voice mail-to-text are conquering the consumer market, while in customer service, these technologies are improving service quality while lowering costs at the same time. Of course, this is in addition to the improved performance of mobile devices, which is making entirely new applications possible in this area.
In response to these trends, the development of convergent, secure communication services with an outstanding usage experience is the focus of another of our key topics, Future Communication. New, innovative products must enable seamless access to all communication and messaging services from any device. Examples of T-Labs activities in this area include cloud-based communication services, so called rich call applications, which allow the sharing of media; the intelligent inbox and solutions for realtime collaboration.