Today, more than ever, we face technological disruptions that shape and fundamentally challenge the telecommunications industry. Therefore, the technology competence of T-Labs is of utmost importance for Deutsche Telekom as a company that stands for technology leadership. The big topics that T-Labs drives – virtualization in infrastructure, digitization in our customer industries, digitization in our own operations for best cost – are essential for our continued success.
Ten years ago, Deutsche Telekom was one of the first major companies to reposition its central research and innovation around the world, an approach that was unique at that time. The open collaboration between group specialists, leading research experts and entrepreneurs provides the best possible setting in which to benefit from industry-wide skills.
This experiment, in cooperation with Technische Universität Berlin, evolved into what is today Telekom Innovation Laboratories, also known as T-Labs. T-Labs has become one of the leading research and development facilities for information and communication technology in the world, with sites in Silicon Valley, in Israel and headquarters in Berlin. From the start, the mission statement behind its activities was the concept of open innovation, which served as the cornerstone for the path that Deutsche Telekom is on today. The cooperation with partners ensures that we keep up with the speed of innovation in today’s industry. This approach is becoming increasingly successful.
To meet the challenges which arise from digitization, automation, and all the other advances in our industry, winning with partners is a paradigm at the very heart of Deutsche Telekom’s strategy. It encompasses so many components of our future success, from consumer business to data security and our offerings for enterprise customers. Cutting-edge innovation depends on our ability to partner with the best experts we can find – and in the fastest and easiest way we can devise. T-Labs has been the pioneer within Deutsche Telekom. From the outset in 2004, T-Labs has been engaged in cooperations with both, academic and worldwide business partners.
Over the next ten years we are looking forward to building on T-Labs competence and drive for building Europe’s leading telecommunication company!
Niek Jan van Damme
Stable, fast and reliable communications are the driver of economic and technological progress. They make a decisive contribution towards maintaining and enhancing our competitiveness. The Internet of Things, Industry 4.0, Telemedicine, Car2Car-Communication and Smart Grids are based on digitalization and modern communications technologies.
The work of the T-Labs demonstrates the great potential of close cooperation between science and industry. The T-Labs’ approach is to develop innovations and integrate them quickly in a company’s operations. This is an outstanding example of a forward-looking strategy. Cooperation between companies and researchers in different fields and from different countries of origin offers opportunities which the T-Labs have used successfully and which I am sure they will continue to embrace in the future.
Research and development in the communications technologies will become increasingly relevant in the future, both nationally and internationally. The T-Labs are making an important contribution to strengthening European sovereignty in the digital realm. Among other things, we must seek solutions in the fight against industrial espionage and to safeguard critical infrastructures. The BMBF is also engaged in this effort: We are supporting the EUREKA research project “Safe and Secure European Routing (SASER)” to develop a European routing solution. The T-Labs are also partners in this project.
I would like to congratulate the T-Labs on the occasion of their tenth anniversary. I hope that they will continue their extremely successful work and promote the role of research and development in the communications technologies.
Deutsche Telekom’s T-Labs has been a key element of forging a successful partnership between Mozilla and Deutsche Telekom. Our work with T-Labs helped us envision and define what a shared product and shared innovation cycle could look like. It also helped us understand and build a deep working relationship with both T-Labs and other parts of Deutsche Telekom.
Mozilla started working with T-Labs in 2011, in the very early days of Firefox OS. Firefox OS is both a completely open and standards-based Web as a platform for phones, tablets, TVs and other devices, and it is also designed to be an open platform for mobile innovation. Our contact Louis Schreier, leading the T-Labs team in Silicon Valley, understood the full scope of the possibilities immediately; T-Labs has played an important role in helping us connect those possibilities to the technology, needs and goals of Deutsche Telekom.
For example, we’ve collaborated closely with T- Labs on a set of near field communication (NFC) features. NFC allows for easy and secure sharing of content and for more innovation in data transmission and user experiences. We’re also working very closely together on a set of new features for the Future of Mobile Privacy project to create a user-driven privacy functionality for mobile devices.
Last year, Firefox OS showed what is possible when the power of the Web is applied to a mobile OS. This will be yet another exciting year for Firefox OS and Deutsche Telekom, as new products and innovation come to market.
It is gratifying to celebrate a decade of collaboration between Ben-Gurion University of the Negev and Deutsche Telekom. An even broader and more innovative relationship than either side ever expected has resulted with the creation of the T-Labs at BGU in 2006.
The relationship has since been on a growth trajectory with ever increasing scope of research collaboration. We have enjoyed successful technology transfers and developed numerous entrepreneurial projects, focusing on network security and customer data analytics. Deutsche Telekom was the spearhead that identified the potential at BGU for academic industry partnerships in the field of cyber security and for that we are very grateful. Together we capitalized on this potential and were able to build the leading cyber laboratories here at BGU, which were the bate that drew many global industries to Beer-Sheva.
Last year our dream for an advanced technology park has become a reality and a home for incubation of ideas into technologies in support of society. We very much look forward to continuing and developing our relationship with Deutsche Telekom even further.
A special jewel on Campus Charlottenburg
“Collecting all strength to unify the best out of two different worlds” – this slogan marks the starting point of the cooperation between Deutsche Telekom and Technische Universität Berlin. Meanwhile, the Telekom Innovation Laboratories count around 500 employees and contributors with more than 25 different nationalities at six locations. The Labs as an associated research institute of TU Berlin are one of the biggest and most well-known Public Private Partnerships in Europe. In the IT area, the T-Labs are a nucleus of strength for innovation. It fills us with pride that TU Berlin and Campus Charlottenburg mark the initial point for this story of success.
Driver of innovation, catalyst for new IT applications, promoter for innovation cycles – all this is what the Labs stand for. From my point of view, the most important thing is bringing together experts from science and industry. It is your cooperation and your common projects that makes a blueprint out of the Labs for future structures and developments. More than 100 students taking part in it is a big advantage for TU Berlin as well as the promotion of several endowed professorships at TU Berlin.
For the next 10 years, I wish that the Labs may have many new ideas and that the implementation of these ideas will facilitate our daily life. I expect the Labs to have many more interesting contributors bringing in their different point of views as well as their specific skills. The gate to science and to our university will always be open for the continuation of our fruitful alliance. The Labs are a special jewel at Ernst-Reuter-Platz with a tremendous and also international glow. Happy 10th anniversary!
T-Labs was founded in 2004, based on insights regarding the increasing importance of scientific and technical innovations for the future of industrial society. Innovation is considered to be a promising strategy of high-wage countries in global competition and is intended to ensure long-term survival in the market. Consequently, innovation in the EU was an important target declared as part of the European Union’s “Lisbon strategy,” published in 2000.
Deutsche Telekom regards innovation as the key to becoming the leading service provider in the European telecommunications and information technology industry. As such, the founding of what is today Telekom Innovation Laboratories (T-Labs) as a research and development (R&D) organization was a logical consequence of these preconditions. The link between Deutsche Telekom’s R&D activities and the TU Berlin and further universities, institutes and industry partners is intended to foster close national and international ties between science, technology and business.
Likewise, it has already been clear ten years ago that telecommunication operators were facing a completely transforming competitive landscape. The industry must deal with radical changes and disruptive technologies, particularly those related to the advance of the Internet Protocol (IP). Against this background, it is the responsibility of T-Labs to provide recommendations and approaches for dealing with these changes. The introduction of an all-IP system is changing the entire value creation process and transforming the structure of the industry. The architecture of the telecommunication infrastructure is transforming from individual, “vertical” separate silos to modular production structures with flat hierarchies. This, in turn, is enabling the faster, simpler introduction of new services and the emergence of new market players. At the same time, the standardization of interfaces is making it possible for millions of web developers to realize their ideas and become innovators themselves.
The multiplication of innovators – resulting from the dismantling of technical hierarchies, the entry of over-the-top services in the domain of telecommunications network operators and convergence between communications, retail and content services as well as the markets for media, telecommunications and computers – has resulted in new competitors and new competitive constellations. These factors are also generating pressure to innovate, since innovations and creativity are considered to be the key to achieve competitive advantages and to the sustained growth of leading companies in knowledge- based societies.
By and large, these are the effects of technological dynamics in the industry – such as Moore’s Law (the number of transistors on integrated circuits doubles approximately every 24 months, while manufacturing costs drop at the same time),
Gilder’s Law (bandwidth grows three times faster than computing power) and Metcalfe’s Law (the value of a telecommunications network is proportional to the square of the number of connected users of the system(n²)), to name just a few.
For the large network operators, this means they have to compete in an open, standardized, competitive environment with a high degree of complexity, one that is characterized by a variety of products and innovators, along with ongoing uncertainty regarding future markets and technologies. Against this background, companies must attempt to create permanent distinguishing features through innovation.
Since many of the relevant innovators operate outside the company’s boundaries, however, they face the challenge of establishing sustainable innovation systems in which they do not have to do everything themselves, but instead in which clever selection determines the agenda.
An organization of this nature must be structured to have interfaces and integration potential for the large innovator community, which can be used openly without sacrificing differentiation.
Created under the name “Telekom Innovation Center” in 2005 as an experiment aimed at carrying out Group R&D in a novel structure, the renamed Deutsche Telekom Laboratories (T-Labs) soon demonstrated the value of open innovation to a network of capable partners and have become the largest PPP (public-private partnership) in Central Europe, together with TU Berlin. As such, T-Labs have become a model for similar constructs and the design of support programs. The OECD has emphasized the value of this approach in 2009.
During the establishment and evolution of T-Labs, special attention has been paid to ensure that the principles of open innovation were implemented in the direct proximity of the decision-making levels of the Group. Against this background, the
track record of T-Labs to date is proof that the conventional approach to innovation, in which innovation is created within the company boundaries and is derived from the results of internal research – in other words, the “closed innovation” approach – is outdated.
The answer to the future challenges facing corporate research and development is open innovation. Open innovation entails opening up a company’s innovation process and therefore the active strategic usage of the outside world for expanding its own potential for innovation (see Figure). This concept is implemented through collaborative ventures between companies and public research institutions.
Open innovation reduces our own development costs and at the same time adds to revenue through licenses, spin- offs and divestitures. At the same time, it reduces the risk that internal developments will fail to meet the favor of a dynamic market.
Telekom Innovation Laboratories began their strategic collaboration ten years ago. The venture was organized within the framework of a public- private partnership model in which universities and industry launched a long-term strategic cooperation to research groundbreaking topics in ICT. The aim of the cooperation was to carry out research in close coordination with market developments while at the same time ensuring total freedom of research and teaching. Disruptive innovations, which do not follow the current market logic but are ahead of it, are only possible in a system in which international experts can work freely in their own field of research. This model, which was entirely new in Germany at that time, is today held up as an example of excellent collaboration between industry and research. Public- private partnerships were discussed in the coalition agreement of the 2013 coalition in the German government as the example that would future-proof German universities, while the European parliament envisages it as a future model for innovation development in Europe. Against this backdrop Telekom Innovation Laboratories, with its impressive combination of start-ups, product development, strategic agenda-setting in innovation development and its remarkable scientific credentials, has evolved to become a role model in Germany and Europe.
Prof. Gesche Joost is professor of design research and heads the Design Research Lab at the University of the Arts in Berlin in cooperation with Telekom Innovation Laboratories. She began working at T-Labs in 2006 and was made junior professor at the TU Berlin in 2008. She acts as Digital Champion to the European Parliament for the German federal government since 2014.
T-Labs has grown up now. It is the central strategic R&I unit of Telekom. What are the topics behind that role that you are taking on?
We are witnessing three fundamental industry disruptions in the information and communication industry today, and T-Labs, as the central research and innovation unit of Telekom, has the important mission to react to and embrace these disruptions with practical and tangible innovation. A very simplified view on the technology stack may illustrate these challenges. Imagine the protocols and components of our industry’s technology stacks being made up of simplified blocks ranging from the infrastructure, up to the IT segment and the applications layer.
The biggest changes are taking place in three areas simultaneously: the infrastructure base, at the cloud / IT level and at the application level. The changes that we see will have a significant impact on the companies that are active in the industry. My claim is that these changes are for us as big as what has been obser ved for companies that have already gone through disruptions. Take for example companies such as Microsoft or Blackberry which are being squeezed out of their business models – and their traditional areas of specialization, which are in fact well-defined niches. In the same way, restricting the business of Telcos to the niche of providing voice and video is risky, because this niche, as well, is subject to change.
As former champions lose their leadership status, who will rise to take up the leadership role?
Market success tends to follow those companies that put their strategic weight behind responding to these changes. Take for example a small technology step taken by Google, as early as 2010. It decided to persistently push a technology called WebRTC (Real-Time Communications) within the W3C (Standardization body), which allows communication to take place between one browser and another without the need for any major system in between. What is now clear is that this small step was actually an important part of Google’s well thought through technology strategy to increase the importance of the browser – which is in their hands – at the expense of the importance of the operating system, which is at the hands of Microsoft. WebRTC is now being actively supported by a breadth of companies, and Google’s evangelizing of this technology has paid off.
Amazon provides another good case study. Amazon, whose primary business is online retail, has now become a recognizable brand for professional software, professional systems and a leading API provider. Was this by design? The truth is that they were so successful at consequently following their low cost, agile IT infrastructure approach that it was strong enough to revolutionize the IT provisioning logic of the entire IT world.
So, take-away number one from these two examples is the following: Companies that actively embrace technological change in a strategic way and show the persistence to follow their strategy over several years have the chance to change the value chain in the industry. The number one change in our field T-Labs wants to respond to is the way networks are being managed and configured in the context of virtualization and Software Defined Networking (SDN). SDN and virtualization is such a sea change where Telekom’s persistent involvement has already resulted in a leading role of Telekom as a carrier. As a matter of fact there are two more such disruptive areas to our industry are precisely the areas where T-Labs is actively engaged.
Why is this technological change so important?
One area of fundamental change is SDN /virtualization. We are seeing an order of magnitude leap in data center efficiency, causing a migration of value and investments. For the first time in the history, the data center players and not the Telcos are spending more on intelligent networks. The fundamental change which is taking place in the infrastructure domain is that hardware and control software are separating. Does that affect our company or not? The general rule of thumb is that when change occurs with an order of magnitude of 10, or as in this case 100 or more, it is considered unstoppable. It will not be limited to the IT domain alone, it will have an impact on the entire networking field. The technology used in Internet companies and telcos is more increasingly similar. I would go even that far to say, the category of telecommunication companies evolves into infrastructure based internet companies.
Do these fundamental changes necessarily have consequences for the Telco business model?
Absolutely, what we have here is a situation where service providers are looking to bypass the Telcos as they get ready to deliver global services running over our networks. So at T-Labs we are reflecting our possible value adds.
We look at the value chain and the key handover points. What value can we deliver to our customers? We think about the interfaces to the global carrier network and the other value point on customers’ premises. We look at the situation where there is no telecommunications industry but an information industry with more and less infrastructure based companies and their intermediaries.
How can T-Labs make a difference with limited resources?
One big lever is de facto and formal standardization. Standardization can make a big difference. For instance, in the development of the radio interface LTE where we reduced license payments by 50% in the order of 100 Mio. EUR. We were able to file several patents and add them to an international patent pool which at the end enabled us to save hundreds of millions of euros. We have proven that we know how to influence standardization, and this is what needs to be done.
Creating reference cases through market trials is another key to success to make the industry follow the lead of Telekom.
Telekom’s Terastream SDN trial in Croatia by Telekom’s EU board area and the CTO organization is such a landmark. Also, hybrid access, combining the radio signal with the DSL signal for greater bandwidth in Montenegro is another important milestone.
And what about the application level?
As a stand-alone application, there is no real reason why people continue doing arbitrage between a Telco voice service and a for free service Skype, because no one will pay extra for voice and video anymore anyway with integrated tariffs. Technically, the WebRTC capability of the browser enabling communication between browsers adds to this trend. With such added capabilities browsers are clearly becoming more powerful, basically taking over the role that was once exclusively held by operating systems.
Take office environments. As an example, let’s say you are working on a PowerPoint file, and you need to discuss the contents of it with a colleague. Why would you want to change the application if you could set up call from within the Powerpoint application. There is no extra payment or service involved for the communication involved. That’s an important observation to make. It is a good thing we put a lot of effort into evolving out of being a “niche” company, depending exclusively on revenue coming from providing voice and video.
Do the technological disruptions also bring along new business opportunities?
I call it the second wave of digitization that comes along with cloudification. The technical capabilities of machine-to-machine, services running in the cloud, analytics and security play together like a big weather change:
No. 1 – Machine-to-machine interaction is playing a significant role in the increase of available information within our service ecosystems. This information is being generated, in real time, by ubiquitous sensors and actuators.
No. 2 – The capability of the processors, combined with flat rates and easily available cloud frameworks, allow to efficiently run services in the backend; the only thing you need to have is IP-addressability and logically connect the services in the backend.
No. 3 – The information generated runs through Telekom’s gateways which are at customers’ premises anyway.
This is where real-time data analytics within the value chain can be applied. For this, Telekom must understand the entire value chain and how the analytics and insights can have the greatest impact.
Similarly for retail and commerce. What drives shoppers? Has retail business all gone to Amazon and ebay? Retailers think about things like “Why do we still exist? Why do people still go into our shops at all? To find out what motivates shoppers retailers can install sensors in venues and measure where people go. Retails will find value in data analytics to help them analyze anonymized customer data to see what shoppers are interested in some parts of their business and in other parts not, passing by aisles of goods and ignoring others, or simply finding out the ratio of shoppers to buyers at a particular time or location. Such a service can help retail executives to answer questions regarding regional differences and effectiveness of large marketing campaigns. Insights generated from real customer behavior can help a big electronics retailer to make a very valuable offering to their customers.
What could be Telekom’s role in this world?
Telekom’s part in this is to actually manage gateways as part of virtualized networks properly. They need to provide security, they need to be reliable and they need to be efficient. For instance, we have a secured gateway with a honeypot running on it, and we are testing to see if intruders try to manipulate the device. We are running service tests like this in different regions of Deutsche Telekom such as Montenegro, which is a smaller market than Germany, and thus sometimes better suited for experiments. As an option, Telekom can offer analytics for the data that is generated around these gateways.
Is there a special right to play for Telcos in data analytics?
User data analytics in Europe is a totally different animal than user data analytics in the US. Why – because there are very strict rules and regulations for the collection, storage and use of data in Europe. When we compute user data analytics we have one logical second to extract the data, throw away the useless data, extrapolate it, analyze it, draw conclusions and do something with the conclusions. In the US you are able to follow users for several months, you can store the data and you can analyze it eventually for whatever purpose you want, unless the user chooses to opt out.
So, the European market is an opportunity for European players, who have grown up with these restrictions from the start. What has been a disadvantage for the last five years may be turned into an advantage. You may compare it to the construction of engines in Europe where the fuel price always has been high as in contrast to other countries like the Soviet Union or the United States, where the consumption didn’t play a role. As a result, European engines today are more efficient, and my hypothesis is that it could be similar thing with data analytics.
What other aspects are there?
Security is another aspect. Deutsche Telekom is one of the few trustworthy providers in the world when it comes to accessibility of data. And there are areas where we have to drive things even further. We have built up the ability to separate data streams, for security reasons, with something that is called microkernel technology. It separates an open compartment from a secure compartment which can only be accessed by an IT administrator, so it is protected from the hardware. The Microkernel technology that has for the first time shown operational on consumer devices in T-Labs, makes sure that only allowed commands can cross from the hardware into this segment, and on top, it is closed by a firewall, so it cannot be accessed from the top.
How would you summarize the world we live in?
No. 1 – The obvious part: There is no free lunch in innovation – so far so good. The claim is we are currently undergoing fundamental changes not only in the domain of applications which is obvious, but also with the same strength in infrastructure, and in the IT segment. We need to have deep competence at Deutsche Telekom to reposition our company in the light of these changes.
No. 2 – Talking about Software Defined Networking – it is about redefining efficiency in the data centers, it is about redefining efficiency in the operators segment and, as a matter of fact, it is redefining our footprint as well. The value for us is not in how many miles of fiber optics we put into the ground, the value will be measured in how many eyeballs we can we reach with our control layer, and with the least investment. We need to act accordingly. The technology brings about the possibilities to link networks more easily across the globe and alliances of carriers can enter a global footprint game. Just like the airlines have started to do two decades ago.
No. 3 – The fact that Voice and Video are disappearing
as stand-alone services, is certainly no
news, but they have a valuable role in combination
with M2M and digitization. People will continue
to communicate in person directly especially
when value chains become digital. Thus, understanding
the full industry value chain is the key
We need to help our customers developing their digital strategy based on new available technological possibilities.
Obviously, T-Labs deals with several complex technological issues, where many other players are involved. How do you manage the interaction with other stakeholders? Is there a general plan you are following?
T-Labs defined the core competencies that are required to deal with these challenges back in 2011 reflecting all our learnings until that point at an off-site in Leipzig. We called the result the “Leipzig Manifesto”. Ther,e we identified the eight core topics we need to address the most with own in-depth knowledge in our company. Our core belief has always been to execute our core topics in cooperation with other players whenever it is feasible in an open innovation approach. We are also active in promoting the creation of new business units within the group and new ventures outside of it. To summarize, we are taking care of ensuring the lead on technological competence:
In the area of data analytics, T-Labs is working on concepts for handling extremely huge volumes of data cost-effectively, for example, to discover behavior patterns for specific user groups so that customized service offerings can be developed for them. Research is being done on context solutions based on behavioral findings gathered from anonymous segmentation and signaling data from the mobile communications network, used externally (Motionlogic) and in conjunction with other mobile technologies such as WLAN in buildings (Indoor Analytics).
Motionlogic is a venture of Deutsche Telekom AG (100%). Being small and smart, it can react to innovative market challenges and provide tailored solutions to its customers. Motionlogic develops and markets self-learning analyzing systems that use Big Data sources to structure and pattern connections to the benefit of companies and organizations.
T-Labs’ goal in creating new high-tech businesses is to turn their technological competence into new business potentials and to act as a business accelerator. They developed the 10 x10 New Venture Program, aka Siliconplatz, with the aim of creating 10 new hightech ventures with the potential of € 10 million value each within the next two years. Out of the 10 high-tech venture candidates, two were founded as wholly owned Telekom subsidiaries in 2012, and another three in early 2013. The ready-to-play products of the venture candidates can easily be implemented as fast-track innovation formats within the NatCos and are in high demand. In 2013 the high-tech ventures have to prove their success before T-Labs will enter the next round.
Big Data is supposed to have high impact for business – but useful application scenarios also must take customer acceptance into consideration. In order to investigate the customer’s perspective, User Driven Innovation conducted a quantitative online study with 450 participants, recruited from T-Labs Innovationsforum, a community of more than 1000 users. It turned out that participants show relatively high acceptance for use-cases, where data serve either their own or relevant social needs – like optimization of traffic and transport or warning systems. Thereby, it is of high importance, that data are anonymized, that customers easily can opt out and that data processing is controlled by governmental authorities. These results serve as a basis for further internal discussion and planning of Motionlogic’s development and communication.
In contrast to online stores, traditional brick-andmortar stores know little about how their customers behave when shopping. Indoor analytics close the information gap that affected retailers up to now. Customer routes and lengths of stay are collected anonymously in real time and can then be compared for different time periods in aggregated form. Indoor analytics help boost sales by improving customer satisfaction, product placing, staffing and the evaluation of marketing campaigns.
Indoor analytics use WLAN signals that customers transmit from their smartphones. Using an anonymous ID, the time and the location information, the customer can be monitored on their way through the store. Only those customers who have previously agreed to opt in as participants are included in the aggregated analyses. This solution in co-operation with Prof. Küpper’s chair is unique in the German market. In comparison to competing solutions, Indoor Analytics provide a customer-friendly opt-inbased solution that complies with German data protection requirements with the anonymized compilation of measurement data.
User Driven Innovation commenced research by conducting interviews with potential users like branch managers and marketing strategists. It appeared that members of this target group in general have a high demand for tools, which help to understand customers’ movement patterns within their stores.
Interviewees especially emphasized their need for statistically relevant, stable, simple-to-use and transparent solutions that adhere to data privacy requirements. Based on the outcomes of these interviews, a first user interface concept could be created, focusing on the disposal of flexible visualizations of customer frequency, dwell time and movement.
The main objective of Data Analytics is to help enterprise customers of Deutsche Telekom and T-Systems to define their digital customer interface and update their entire business models. The consolidation and analysis of telecommunications data and partner data will result in a new kind of value for industry and end users. In addition to the analysis of existing data pools, data analytics are also applied to modern M2M solutions with new and emerging data volumes of enormous magnitude, especially in vertical industries. Key topics here are proactive maintenance, mobile monitoring and communication, which play a role in specific activities. The current portfolio offering will be enhanced with our own and external services (Industry 4.0), and T-Labs are collaborating here with customers from branches like logistics or agriculture.
SureNow enables spontaneous insurance purchases, anywhere, even for the short term (minimum 24 hours, maximum 30 days). Sure- Now launched two travel insurance products together with Allianz Global Assistance. Recently, the cooperation with Allianz has resulted in a strategic partnership to extend the ad-hoc service logic of SureNow to the areas of home, automotive and health.
Reinhard Clemens, T-Systems, Dr. Christof Mascher, Allianz
The in-depth cooperations with different insurance companies led to new joint developments that will entirely reshape the way consumers get in touch with insurance-products in Germany and the EU.
Overarching segment data can also be used for proactive troubleshooting, for example, to reduce the number of customer contacts and optimize call center operations. Network data analysis is also an option for improving operational efficiency through optimized network performance and better capacity utilization. T-Labs has set up an analytics workbench and toolbox to support the initial analyses of huge volumes of unstructured data that are significant to Deutsche Telekom’s big data research:
The toolbox is a set of data analytics tools to speed up existing and new projects which deal with data. To generate insight from existing data coming from different sources there is the need of a number of process steps. From data import until the final visualization different tools help to build an efficient data workflow. More information on the Big Data Workbench here:
Big Data Expert Ron Fromm from
at the 2014 BITKOM Big Data
Another step toward the advancement of Big Data is the establishment of a competence team or Steering Board which is charged with promoting Group-wide transparency, with the intention of ensuring the exchange of knowledge and information among relevant units to support the positioning of this key topic within Deutsche Telekom.
Big Data prinicples of Deutsche Telekom AG
Qiro was the first map based local search application for smart phones with operator enabled self-location service. Running on most Java enabled phones Qiro offered a wide variety of services to orient yourself in your surrounding. Launched at IFA 2006 it offered a local map with self-postitioning. For this self-positioning the Cell ID data was retrieved from all 4 mobile network operators in Germany and checked if there is a permission for such a request for this service. This permission location gateway was also developed by T-Labs. Available services inside of Qiro were a local sightseeing tour, local search categories including restaurants, hotels with all contact details, gas stations from Aral with opening hours, cinemas with the program and more. Quiro technology has been purchased by a technology investor.
Recommendation is an essential feature for all content delivery services as there is more and more variety of the available content which overwhelms the customers. Therefore recommendation can give a personalized access to large amounts of content within a service but also over different services aggregated. T-Labs developed the core technology for a recommendation service which is still used for Entertain recommendation for TV content as well as video on demand offerings.
Visual Search has been developed at T-Labs as a prototype for image recognition and has been integrated in the AutoScout24 app for Android devices. The Visual Search function is very easy to use: If a user sees a car on the road that he likes and he is interested in, he can take a photo of it using the Android version of the AutoScout24 app with his smartphone. Visual Search analyzes the geometry of specific characteristics of the back of the car to identify the vehicle type.
Project results from T-Labs also enabled T-Systems to implement the “Mobile Shopping Assistant” project with Metro retailing group.
Visual Search function in AutoScout24 for Android devices
Under the topic Voice & Video disruption, T-Labs summarize the development of integrated communications and media services that are based on the inherent strengths of a telecommunications provider and take account of the progressive digitization. This includes the provision of communications services to our end users with cross-device user experience in exceptional quality, with a focus on video and browser-based communication. At the same time, these major IP-based communication services can be combined together with 3rd party cloud and media services. Furthermore in combination with an inexpensive mobile data access next generation carrier solutions at reasonable costs can be offered.
In addition, the integration of communication services for third-parties in any Internet and M2M service offerings should be made possible. The focus is on B2B2x business models and global markets.
At the interfaces to the customers T-Labs work on the optimization of customer communication to minimize costs while improving customer satisfaction. The objective is an optimal service with intelligent handover between self-service and contact centers.
WebRTC is a new standard that adds easy and
flexible real-time voice and video into web applications.
We are expecting an extreme fast evolution
of this technology with more than 3 billion
active browsers in 2016. Telekom’s challenge is
to react to the threat of increasing losses in voice
revenues by measures like: Provide interoperability
between different service providers and networks,
adapt and reinvent use cases for different
communication domains and devices as well as
providing security, privacy, QoS, and end-to-end
T-Labs provides ComX, a modular web-based communication framework, as the basis for further product development to incorporate core Telco services into web applications. Based on ComX pre-products are developed for nextgeneration communication and collaboration services for business units within Telekom and external customers.
ComIP Factory enables business partners to offer inexpensive, Internet-based communications services worldwide. To this end, the business partners’ customers are given smartphone applications for voice communication and messaging that they can use regardless of location and from any access network (GSM, UMTS, LTE, WLAN). With optional elements, such as telephone numbers from more than 50 countries and various rate plans, ComIP can also be tailored to individual needs.
A hosted IP platform serves as the technical foundation. The modular software component architecture provides the communications functions, service and user management, billing and the corresponding applications. ComIP Factory has been developed as a white label solution that can be quickly adapted to a business partner’s brand identity and specific requirements.
Within several activities T-Labs are working on new generation of unified messaging systems. Among these, the introduction of a voicemail-to- text (VTT) function in Deutsche Telekom Visual Voice Mail Service, also called Voicemail Pro, has been supported. Voice messages are automatically transcribed into text and then pushed as text and audio file to the mobile device of the customer. Voicemail Pro will be launched in 2014.
SprachBox Pro is a voice mail app for mobile devices. It allows customers of an IP-based fixed line connection to access their voice mail on the go, as well as configure the most important telephony settings of the fixed-line connection.
The intuitive, clearly structured user interface shows the user all received voice and fax messages in the form of a clear list (visual voice mail). SprachBox Pro was introduced at IFA 2013 and is available for iOS and Android. It has been downloaded more than 20,000 times since its launch (as of January 2014).
To implement search effectively in a mobile context, T-Labs have developed Voice Search. One example of its functions is AskWiki. Spoken questions like “When was Einstein born?” or “How old was Johann Sebastian Bach when he died?” result in direct answers. Another example is the usage of Voice Search within the car portal autoscout24.de. Instead of entering each parameter for colour, brand, model and mileage, users can start a search with a single voice expression such as “red Audi A3 20,000 km.” In other areas, such as finding TV shows on Telekom Entertain, Voice Search is a major simplification. Users can use free text input to get the corresponding results. The technical implementation of all these Voice Search applications is based on a parser technology developed by T-Labs, which parses the input and determines which parts of the search request represent a valid question part and which are merely fillers.
AutoRead serves the growing customer demands to use their personal smartphones in cars. This Android app combines access to important communication services such as telephony, e-mail, SMS, news and, most recently, podcasts. In cooperation with public broadcaster ARD, more than 30 podcasts from a variety of broadcast stations are available in different categories such as entertainment and media, sports, science and education.
With the new addition, AutoRead not only reads texts, e-mails and the latest news, but also provides exciting in-journey entertainment such as the latest crime drama. Thanks to intuitive, gesture- based controls, the app can be operated simply with just a few finger-gestures, minimizing driver distraction. AutoRead has been available since July 2012 and has been downloaded more than 55,000 times (as of April 2014).
New technical possibilities lead to a changed communication behavior between customers and companies. Social media (communities) and mobile (self service) apps are key drivers to reduce costs in customer service organizations (reduction of service call volume, recurring contacts and call handling time). Within this project several applications were developed to increase the use of self services. One of these applications is mobile app called DSL Hilfe. This iPhone and Android app supports Telekom’s fixed-network customers in do-it-yourself clearance of Internet-access problems. The current version 2.0 (launched in 2013) now also helps with configuring new DSL connections, as well as with the conversion of existing connections to IP and router upgrades. Mailings to customers contain personal DSL access data in the form of a QR code. Customers use the DSL Hilfe app on a smartphone or tablet to scan this QR code. The app extracts the data and sends it to the router via WLAN. DSL Hilfe has reached more than 150,000 downloads since its launch (as of March 2014).
Deutsche Telekom service centers handle more than 100.000 customer calls per day. By recording these conversations a large amount of speech files are stored in data archives. To find speech files with case specific content just by listening is practically not feasible. With the Voice Analytics solution we’ve been using, we get the chance to extract really relevant information that can help us to improve customer service processes. Our solution combines keyword spotting with subsequent search logic. Search jobs can be defined with detailed search settings and initiated by the user itself via GUI. Detected keyword markings and search results are stored for analytics and further search jobs. Future developments deal with more efficient approaches based on a realtime full-transcription and downstream content analysis.
In light of the ubiquity of the Internet through smartphones and connected homes, voice technology is increasing in importance as an interface to the customer. T-Labs researchers have been working on the forefront of technological progress here for decades, with patents, publications and standardizations. Countless projects have been realized for Telekom: voice portals, apps and CRM systems have been successfully deployed with voice technology. In this context, the term “voice technology” encompasses everything involving the machine processing of human speech and texts.
It includes such diverse topics as speech recognition and speech synthesis (machine listening and speaking), voice biometrics (authorization of customers through speech) and speaker classification (assigning a speaker to a specific age group, emotional state or language recognition), as well as text-based technologies such as text categorization (thematic classification of a text), speech interpretation (semantic analysis) and automated text summary.
New codecs enable a much broader frequency spectrum to be used for voice signals in IP-based networks, thus producing a quality of sound that approaches face-to-face communication. To better utilize technical opportunities and functions, the HiQ Voice project examined how voice services can be improved based on quality and possible uses. Use of these optimized voice codecs also allows multichannel transmission, for example, which improves the spatial positioning of sound sources. Examples of research achievements in this area include the development ofwideband specifications for terminals, enhanced voice frequencies through the use of AMR WB and G.722, participation in the development of an international (ITU) standard for measuring speech samples, and the draft design of a broadband E-model for efficient network planning.
SoundCall lets smartphone users insert short sound clips (laughing, applause, music etc.) directly into phone conversations. It also features an option to underlay phone calls with background sounds and music (relaxation music, forest sounds etc.) to give the conversation a special, personalized atmosphere. Only one of the conversation partners needs to install the app, which then works with all networks. Sound- Call is the first company globally to implement such a service. The service has been up and running in T-Mobile Poland since July 2013.
Video Interview with Hagen Hultzsch, former Board Member of Deutsche Telekom and mentor of T-Labs
Voice portals are the voice equivalent of web portals, giving access to information through spoken commands and voice responses. Voice portals allow customers to interact with a company’s host system by speech recognition, after which they can service their own inquiries by following the interactive voice response dialogue. T-Labs supported development of Telekom Voice Portals for the last several years. Statistical analysis of age and gender were integrated into T- Mobile voice portal, as well as automatic language detection, customer authentication and several IVR self-service applications. The goal was to increase customer satisfaction and reduce call-handling time by using innovative approaches. Several voice applications have been with the Voice Award for the best innovation in voice business.
T-Labs’ main efforts in augmented reality address two main domains: that of user driven generation of content that we believe will drive the demand and use cases for AR forward and enhanced communication for the next generation of immersive messaging via augmented reality in Apps as well as web based technologies. Within the first category our app project Happy Measure has already achieved over 135.000 downloads and the related IPR and technology is currently under negotiations for licensing.
Within the area of enhanced communication the key projects include Breadcrumbs and MessengAR, that represent two very different yet symbiotic messaging and communicating paradigm, integrating location based in-situ messaging as well as navigation (be it indoor or outdoor). The projects allows the creation of white label solutions to empower both business as well as individuals to leave virtual breadcrumbs for people to follow in the city and discover hidden messages and/or predefined content that appear augmented on real-world objects via real-time image recognition on their mobile or wearable display devices.
The range of video disruption topics also includes the development of next generation media services and media platforms which overcome the limitations of conventional media silos and reduce operating complexity at the same time. The delivery of asset-based offerings with integrated content, a cross-media user experience and personalized media cloud services represent the core of projects such as tolino tab (Media Tablet), Social TV@Entertain Remote Control App, approaches to virtualization of media hardware (set-top box) are being evaluated with an eye toward drastically reducing operating costs and ensuring fast innovation cycles without manufacturer dependency by shifting functions to the cloud. These approaches form the core projects such as Virtual Set-top Box.
The successful cooperation between major
booksellers and Deutsche Telekom
in March 2013 with the market launch of
the eReader tolino shine. High sales numbers
and the award for best price-performance ratio
given by “Stiftung Warentest” have proven this
impressively. Deutsche Telekom has moved into
the next phase: the tolino family has been
to include the tolino tablets. T-Labs
had the project lead for developing the solution
These latest generation multimedia tablets (“tolino tabs”) offer digital content from publishers and third-party providers in a standardized, integrated, multimedia user experience. By additionally incorporating music and video, a device has been created to provide “media pleasure for all the senses.” The tolino tabs work on an Android platform with open, standardized interfaces. This enables access to the expansive world of Google Play and means customers can use existing media seamlessly on the tolino tab. Two versions are available (7” and 8.9”). Customers can access and intuitively organize multimedia content in the coherent, user-friendly environment, or shop for e-content fast and with no fuss. A dedicated team was put together from T-Labs, P&I units with developers in Romania, Product Design, Terminals, and T-Systems. The team was responsible for the entire project, from designing the hardware and the media software platform, to shaping the user experience and integrating external partners. From the very start, the focus was on the customer and customer feedback was incorporated throughout all stages of the development phase.
tolino tab presentation – Gil Rosen
In order to sharpen the product concept of Tolino and to carve out a clear unique selling proposition (USP), User Driven Innovation conducted a user insight workshop with potential customers, using creative techniques like feature wishlist, ideal product and paper prototyping. One important outcome was that tablet prospects intend to use their tablet on-the-go, while tablet owners primarily use their device at home. Facilitating on-the-go usage is thus likely to result in a compelling USP. Accordingly, the product should be small, inexpensive (in case of damage or loss) and should be bundled with Telekom hotspot access in order to guarantee constantly high connectivity.
A wide-reaching TV spot on Entertain – started in Spring 2013 – prominently presents the Entertain Remote Control app – developed by T-Labs – as an essential par t of Entertain. The App transforms the smartphone, iOS or Android based, into a clever remote control and offers a unique user experience through innovative voice controls and convenient swipe-based gestures. The response to the Entertain Remote Control app has been extremely impressive since its launch in November 2012. The number of downloads has already climbed to over 630,000 with an average user rating of 4 and 5-star. Latest achievement: the App has won the iF design award 2014 in the category ‘digital media – mobile applications’. The driving force behind this success is T-Labs, which came up with the idea, drove its implementation and was heavily involved in every stage of development up to its launch – from concept to design and development to backend integration – in close collaboration with the Group’s central operative units in Product Management and Commercial Management. In November 2013, the market launch of the update to include social TV functions, developed by T-Labs as well, brought the app to the next level of interactivity. Watching TV hasn’t been a passive activity for a long time now; viewers want to share their thoughts on the program they are watching by discussing their favorite shows on the web through social media communities. With the new Social TV features users can easily share their TV experience with their community and discover content in a new way: the app identifies automatically what the customer is watching and provides the relevant conversations currently happening in social networks.
Users can for example read and post their own comments on Facebook and Twitter. Moreover, seeing posts on the most talked about TV shows on social media may help customers to discover new content. Social TV turns the Remote Control app into a real community service. The social TV features will provide a richer engagement with customers for social conversations around TV content and offer a next step toward 2nd screen usage. The market launch of the iPhone solution took place in November 2013.
See how Social TV @Entertain Remote Control app works
Delivering context-specific additional information about favored TV formats to the Entertain Remote Control App: T-Labs have developed “Sceneclick” as a pilot product which offers an intelligent integration of IPTV and smartphone based on modern web technologies. This novel combination of the TV-screen (1st screen) and the viewer’s smartphone (2nd screen) feeds additional information to the Remote Control app, synchronized with the live program on Entertain. Viewers who watch an episode of a TV series, for example, can use the app to retrieve context-specific information about the series – provided by the producer of the serial and /or his partner to T-Labs for integration. The app can also display push information such as the title of the current background music or the clothing brands worn by the actors. In cooperation with Interactive Media, a subsidiary of Telekom, matching offers from partners that can link directly to the corresponding partner web portal, can be optionally integrated.
Set-top boxes often prove to be a barrier to innovation for new TV services and TV user interfaces. In response, New Media is working on virtualizing set-top box functions. The virtual set- top box shifts the functions and service logic of a set-top box – the Media Receiver – to the cloud, ensuring an improved, uniform user experience of TV offerings on different devices. This will make it possible to speed up the development of new services and applications significantly. The approach employed by the virtual set- top box breaks with the technical paradigm that the browser runs on a device, such as a settop box or smart TV. Instead, it is moved to the cloud: this is where the TV user interface is generated and where applications are executed on a server infrastructure based on the widespread HTML5 web technology. The user interface and applications are then transferred as a standardized video data stream (H.264) to a wide variety of devices such as HDMI stick, smart TV, tablet PC, set-top box and so on, where they are decoded and displayed.
As a result, the existing set-top box and associated potential performance problems on enduser devices could be eliminated in the long term. This can significantly reduce the costs of providing Entertain, in addition to eliminating technical barriers to innovation. At the same time, Telekom will be able to respond more flexibly: customers can receive Entertain with a simple device (HDMI stick) or can even use their existing smart TVs. The technology of the virtual set-top has been proven through a prototype and successfully tested in a friendly user test in the live network of Greek provider OTE. Testers rated the user experience, for example, at 5.5 on a scale of 1 to 7 points. Also worth mentioning: critical factors such as response time were judged to be entirely sufficient – and even better compared to the existing TV solution – by a majority of the testers.
Additional technical tests including further use cases were conducted in the future network architecture of Telekom group (TeraStream) in Croatia at the end of 2013, It is planned to farther extent these tests to Germany in 2014 – covering a larger number of customers and different regions. In addition, new functionalities will be tested such as content protection, new advanced user interfaces and personalization. One of the main targets in 2014 is the commercialization of the vSTB technology – means the integration into the recently selected new TV vendor platform as well as the integration of the vSTB client into one STB client used in the European footprint.
The concept of virtualization bears economical and technical advantages – but apart from that, user experience must at least remain stable. In order to investigate this topic, User Driven Innovation conducted the user tests at Greece’s OTE. Within this trial, the whole process of product usage was under evaluation – from unboxing, set-up to usage in a natural context. Results proved a very high acceptance and the willingness of the users to recommend the product. Potential pitfalls induced by cloud technology, like startup time, response time and channel switching time, were rated as satisfying by almost all test users. The strategy of virtualization thus is expected not to be in conflict with a positive user experience.
New Media Experts Peter Pogrzeba and Dr. Sven Wischnowsky, T-Labs
TV usage patterns have changed dramatically – linear TV is becoming less relevant, particularly among young generations, and therefore requires new concepts in an interactive multiscreen world. Based on ethnographical studies with children and their parents, kids-specific user interfaces along with innovative services, which enables an interactive and seamless media usage across mobile devices and the TV-screen, have been developed. KidsCloud offers a promising potential for Entertain to differentiate from competitors. End of 2013 the KidsCloud prototype was developed as HTML5-solution for the virtual set-top box and furthermore as companion application built upon the Entertain Remote Control app. The prospective integration into the Entertain service offering is an essential part of projects to come.
Short video explaining KidsCloud – User Interfaces for Kids
In order to analyze existing market potential and opportunities, User Driven Innovation carried out a multi-stage study, starting out with an ethnographic inquiry: Twelve families were interviewed at home in order to gain first-hand insights concerning latent needs of children and their parents concerning media usage. Results showed that TV in this target group is about to lose its position as the primary entertainment device. Engaging with media from games to the Internet, children wish to be active, creative and interactive – while at the same time, parents often feel unable to guide their children through the perils and pitfalls of media. These insights enabled the user centered generation of ideas, which culminated in a detailed concept for a user interface design, implemented in a running prototype.
Live presentation at media event “Network Offensive” accelerates market launch activities
At the media event ‘Network Offensive’ – on September 3rd, 2013, with the Board of Management – the virtual set-top box was presented to the public live for the first time, highlighting it as an important driver of TV innovation.
At this event Claudia Nemat emphasized, “TV is a flagship for innovation – sales are up 18%.” She continued, “A crucial prerequisite for the ability to watch television anywhere, on any devices, is a strong, powerful network.” After the presentations by the Board members, the activities and results of the virtual set-top box were introduced to the public for the first time, in two parallel presentations: Thomas Staneker, Head of the TV Shared Service Center, demonstrated the approach and the current prototype from the test with OTE in Greece. Dr. Thomas Kiessling, Chief Product & Innovation Officer, emphasized the importance of the virtual set-top box for innovation in the TV and video area.
Thomas Staneker, Head of Shared Service Center TV
Press event network offensive Reinhard Clemens, René Obermann, Timotheus Höttges, Marion Schick, Thomas Kremer, Claudia Nemat, Niek Jan van Damme (LTR)
175,000 people visited Telekom’s stand at the Berlin IFA from September 6 to 11, 2013. Under the motto “Life is for sharing” Telekom’s focus was on leveraging cloud technologies to share and jointly use knowledge, resources, and experiences in new forms of collaboration. With al lot of positive feedback of Telekom stakeholders, private and business visitors and press T-Labs was presenting the results of its work in a number of exhibits and presentations on the stage at the Telekom stand. One highlight was Social TV.
Watching TV hasn’t been a passive activity for a long time now; viewers want to share their thoughts on the program they are watching. People don’t just talk about soccer or CSI in the bar or in their living room now; they also discuss their favorite shows on the web through social media communities. The expansion of the Entertain Remote Control App makes Social TV very simple. The idea generated and developed at T-Labs was presented for the first time at the IFA trade fair – at the booth, on the main stage, and at the app center as well. The new Social TV functions let Entertain customers discuss current programs easily on social networks. Whether they are watching CSI or a casting show, they can see what their friends are saying and discuss the programs with them on Twitter and Facebook. Further demos were Voice Search, DSL Help, Sprachbox Pro, Firefox OS, Open Router and QIVICON.
About Social TV@Entertain Remote Control App – Interview at IFA
The Mobile World Congress attracted 85,000 visitors from over 200 countries and more than 1,800 exhibitors on site, taking place February 24–27 in Barcelona. “Your trusted partner for connected life” was the central theme for Deutsche Telekom and T-Labs was traveling with a range of exciting exhibits: Hybrid Access, DSL Community, BENOCS, Your Home Network in Your Pocket, Trust2Core and Future of Mobile Privacy.
At its stand at CeBIT 2014, taking place March 10–14 in Hanover, Deutsche Telekom and its partners were made an impressive presentation of their IT and TC competencies to nearly 100.000 visitors. Under its motto “All-in-one future network solutions”, the company presented its new products and solutions for networks, security and connected work, as well as business solutions for companies from small business to enterprise. T-Labs presented various aspects of the network of the future, covering topics such as security and virtualization like “Your Home Network in your Pocket”, “Open Router” and “SiMKo 3”. Other solutions such as “Indoor Analytics” and “Industry 4.0” demonstrate the potential of big data.
Also on the Telekom stage where an all-day show with interesting talks, news and lectures was on the program, T-Labs appeared with a variety of topics.
The T-Labs team at CeBIT 2014
CeBIT 2014, Source: q-bus
Professor Axel Küpper at CeBIT 2014
CeBIT 2014, Source: q-bus
Exciting additional information for TV-formats presented at dmexco – Advanced Companion Services
Context-specific additional information delivered
to smartphones and tablets promotes emotional
ties to TV formats. “Who made that beautiful
blouse that the actress is wearing?” “What’s the
name of that song playing in the background?”
Viewers want to know the answers to these questions
and more about their favorite TV formats.
SceneClick is a pilot product that can deliver
conveniently through the Entertain
Remote Control app. T-Labs worked on the idea
and its technical implementation – from the
very beginning. A dedicated T-Labs project,
“Advanced Companion Services”, was launched
for this purpose and incorporated expertise from
the development of the Remote Control app and
the integration of companions. The great thing
about the solution: viewers have full control over
which information they want to see, and can
controlling their TV set and shows at
the same time.
At dmexco 2013 in Cologne, InteractiveMedia, a subsidiary of Telekom and Germany’s leading digital advertising sales house presented SceneClick. This novel advertising integration format feeds additional information to the Entertain Remote Control app on the viewer’s smartphone or tablet, synchronized with the live program on Entertain. After a successful pilot phase, SceneClick can be used for a variety of TV formats and target audiences.
The success of SceneClick lies in its close integration with the Entertain platform. It enables close integration between IPTV and the mobile devices where SceneClick runs: viewers who watch an episode of a TV series on Entertain, for example, can use the Entertain Remote Control app on their smartphone to retrieve additional information about the series. The app can also display push information, such as the title of the current background music or the clothing brands worn by the actors. In a highly emotionalized environment, SceneClick makes it possible to integrate matching offers from advertising partners that can link directly to the corresponding website, if the viewer desires.
Connected X consolidates all the activities that are aimed at developing gateways as the control and interaction points for its users’ personal and working lives. In turn, they make it possible to offer new value-added services, some of which are being realized in cooperation with third-party providers.
The development of the next generation of customer gateways focuses on open router architecture for a variety of application scenarios. This open router platform will make it possible to execute new services, features and network configurations flexibly and implement them quickly on a modular basis. The application scenarios not only cover all areas of connected life, but also open further opportunities in the areas of network security, data privacy and infrastructures such as TeraStream.
The Health@Home solutions will supplement the Smart Home service portfolio in future: innovative applications such as improved situation detection and intelligent alert management will not only make it possible for older people to live independently in their own four walls as long as possible, but will also improve personal safety for everyone. Moreover, the ongoing expansion of a strong partner ecosystem promotes the introduction of highly attractive communication, health care and household services.
Wallet Evolution and Open Wallet Across Devices are projects for universal mPayment solutions that will promote growth in the mCommerce market, and they are based on a multidevice “Open Wallet” ecosystem with payment, ticket and ID management.
The development of smart M2M automation and management services, such as optimized transport and logistics and telematics services, combined with location-based data and its incorporation in various areas of industry, such as transportation and agriculture, are the subject of Industry 4.0.
Deutsche Telekom has joined forces with strong partners to set up the QIVICON Smart Home platform; T-Labs participated actively in its specification and prototyping. The central component of the platform is the QIVICON Home Base, a modular service gateway in the customer’s network that supports a variety of radio standards for home applications to connect devices, sensors and actors from different manufacturers. The Home Base is also used to execute software modules enabling further services, e.g., access on the go or automatic updates. After completion of field trials, Deutsche Telekom and its partners launched the QIVICON Smart Home platform at IFA 2013. Telekom Deutschland, EnBW and Bitron have offered the first Smart Home applications, bundled with the QIVICON Home Base, to its customers in Germany since October 2013.
Insurance company Allianz and Deutsche Telekom have teamed up to develop digital services for the connected home, based on the QIVICON Smart Home platform. In this cooperation, the two partners are combining the latest information technology, communications technology and sensors with services and insurance products.
The pilot project for the first joint offering, Smart Home in combination with Allianz Assist, was launched in June 2014 in selected Telekom Shops and Allianz agencies. With digital breakdown assistance, users will be able to use sensor technology to monitor their homes and control them with their smartphones. If something goes wrong – a burst pipe, for example – the sensors not only alert users through their smartphones, but also contact the Allianz 24/7 emergency hotline. The hotline orders the repairmen, if necessary, and pays the repair bill directly. Innovative solutions for other areas of users’ daily life and business are currently being planned. Smart Home in combination with Allianz Assist is embedded in Telekom’s “Connected Life” innovation project, in cooperation with Allianz, in which T-Labs has been responsible for overall project management and has taken the lead in developing and implementing the go-to-market strategy.
Deutsche Telekom gateways must become more flexible to keep pace with current and future developments at multiple levels, from network to application, while continuing to ensure a high level of service quality. To achieve this goal, T-Labs is developing an engineering platform, based on the Open WRT open-source operating system, that can implement updates and upgrades due to changes in the infrastructure faster and more easily. This open router technology makes it possible to configure access services simply and automatically, as well as install accessrelated services – such as media center integration, upload acceleration and WiFi sharing – remotely and retroactively.
Video: Smart Home and Allianz Assist –
Your home in your hand at any time
and with a plus of safety
Through active management of gateways, Deutsche Telekom can actively leverage its position in private households and SMEs, to become a provider of additional services such as energy, healthcare, media, communication, M2M etc. One example application for the open router platform is botnet identification, which was presented at IFA 2013 together with Group Information Security at Deutsche Telekom. The findings gained will be directly incorporated as requirements in the Request for Information (RFI) of the next Speedport router.
Telekom identified the opportunities and necessities that the Connected Home topic would present to modern telecommunications companies and launched the Connected Home initiative to break into and invest in new services and technologies and prepare an offering for its customers. At this point, a T-Labs team was already prepared with a detailed design and modular software architecture for the central device, the Home Gateway, embedded in an open platform for proprietary and third-party services, and with working contacts and valuable results from industrial circles and standardization bodies.
With this, T-Labs supported and shaped the establishment of the Connected Home unit from the start. In particular, the T-Labs team supplied the new unit and the colleagues in terminal management with the decisive inputs for the QIVICON Home Base – specs, tests and contacts with manufacturers.
In the meantime, a large Connected Home (platform) team and a Smart Home (B2C offering) team are in the process of enabling all Deutsche Telekom customers to experience this innovation and to make it a sustainable business success for the Group.
In the framework of the SmartSenior project, 28 partners from research and industry collaborated over a period of three-and-a-half years to develop innovative solutions that will make it easier in future for senior citizens to maintain their mobility, health, independence and safety in their own four walls. Starting in September 2012, the developed prototypes were tested under everyday conditions in nearly 30 apartments in Potsdam, near Berlin, in a three-month field trial. T-Labs coordinated the project and contributed several developments, such as the remotely maintainable AAL Home Gateway and a user-friendly service portal. Use cases and results were incorporated in the development of the QIVICON Smart Home platform and Home Base.
In addition, T-Labs has implemented a service portal for an assisted living center in Sarstedt, together with the Healthcare Group business segment and Johanniter-Unfall-Hilfe, which has been available to residents since the fall of 2013. In addition to successful product implementations, work is continuing on the subjects of intelligent situation identification and the optimum combination of technology and service, within the framework of the Connected Technologies research campus.
Video: Interview with Jürgen Graalmann, CEO AOK Bundesverband
As early as 2006, T-Labs began working on
the first initiatives related to the topic of demographic
change. Society continues to age, along
with our customers, and one of their most important
wishes is to continue to live independently
at home, in safety and in good health, as long
as possible. In this background, it seemed promising
to link the Smart Home with offerings from
the areas of health care, ambient assisted living
(AAL) and services.
In the SmartSenior project, the largest project in this area, 28 partners worked together under the leadership of T-Labs, funded by the Federal Ministry of Education and Research, to define promising use cases, develop suitable solutions and – in a field test conducted in Potsdam over several months – successfully tested them for acceptance and user friendliness in some 30 apartments. Even before the project ended, the Group founded the new Connected Health business area in 2010. Thanks in no small part to the pioneering activities of T-Labs, T-Systems now had offerings for the connected home, residential construction and consumers firmly embedded in its health care portfolio, in addition to solutions for industry and corporate customers.
T-Labs continue to contribute its competencies to the strategic development and shaping of new product concepts; its advance work and ongoing activities are now delivering returns in implementation and sales activities.
The experts at T-Labs have conceived the idea of a fully ’converged’ digital wallet years ago. This wallet will become your daily, secure companion in almost all situations. The possibilities don’t stop at just being able to pay by NFC.
the wallet will include loyalty cards, event
tickets, underground tickets and even car keys
to be applied in one simple transaction. ‘Convergence’
means, these objects all sit in the same
wallet and can be used online, too. Loyalty cards
can be easily presented to online stores together
with discount coupons as the wallet also works
in web browsers.
In turn, tickets and coupons can be obtained online and added to the wallet for use in the supermarket. As a result, online transactions will evolve to be secured by hardware, just like payment cards. Effectively the user will gain more control over sensitive credentials and identity data, reducing fraud and identity theft in the online world. T-Labs commit to open standards and have been actively participating with their concepts in the standardization for years. The current concept could also become a common base for other MNO and even for other wallet suppliers.
More information: Future Wallet by T-Labs at Mobile World Congress
As early as 2007, T-Labs expert Dr. Zhiyun Ren ceased the opportunity when meeting Telekom’s CEO at the time, René Obermann, by chance, introducing the first wallet prototype developed in an R&D project. Mr. Obermann immediately became an avid supporter of the further development.
Powered by the availability of all relevant information in real time, through the networking of all instances involved in value creation, the fourth industrial revolution is underway – Industry 4.0. In collaboration with a number of different value partners, Deutsche Telekom has assumed the task of networking them with one another and giving companies a platform where they can conduct business successfully and compete with one another.
“The products and services from the Telekom Group’s core business areas – such as secure cloud computing, broadband and mobile networks, complex IT security solutions and the ICT expertise of the Group’s employees – form the foundation. The objective is to optimize the core processes in industry, around the world. A high bar has been set, however: on the one hand, industry expects our sector to deliver robust solutions at competitive prices and to match their business culture – think, for example, of the development cycles of apps compared to global industrial patents. On the other hand, the German government launched Industry 4.0 with great fanfare as part of its high-tech strategy and expects maximum diligence in the handling of sensitive production and customer data. Data security and data privacy are the highest priorities for Deutsche Telekom, which extends to Industry 4.0. Internally, as well, we have to tackle long-term, well-conceived partnership solutions with industrial customers. After all, our mission is to be a company that industry can rely on 100 percent.”
T-Labs is handling Industry 4.0 from a variety of perspectives, assuming decisive roles in a variety of Deutsche Telekom projects: in Smart Port Logistics, T-Labs has teamed with the Hamburg Port Authority and SAP to create a comprehensive IT platform to enable collaboration among the various actors involved in port logistics processes. The Farming 4.0 solution, developed in cooperation with agricultural machinery maker CLAAS, demonstrates how ICT technologies – such as LTE, M2M and cloud services – can be used to boost productivity in agriculture measurably while reducing employee workload at the same time.
T-Labs played a significant role in the establishment of the M2M competence center. After Deutsche Telekom had lost several deals in the M2M area, which the line organization was not capable of serving adequately, Group Strategy and Policy initiated the „M2M for Telekom“ project in late 2008. The BU was then founded in Q2 2009. T-Labs had been part of the build-up core team since 2008. Ernst-Joachim Steffens, Business Web Project Manager, and his team continue to work tirelessly to maintain the positive collaboration. T-Labs VP Dr. Peylo represents the M2M CC in the BMWI Industry 4.0.proposal.
Deutsche Telekom, SAP and the Hamburg Port Authority (HPA) launched a logistics IT solution in September 2012 that links companies, partners and customers of the Hamburg port even closer together. The “Smart Port Logistics” pilot project provides an overarching IT platform to coordinate the different participants in harbor logistics. With the aid of mobile devices such as tablet PCs and smartphones, platform users can call up the latest transport and infrastructure information from all over the port and link it with their business processes. The objective is to optimize traffic and logistics processes in order to handle larger volumes of goods in the port. The Hamburg port traffic routes are limited and their expansion can only be done selectively. Efficient traffic management is thus a prerequisite for the future growth of Europe’s second largest container port. Within the pilot project, T-Labs assumed overall management of the project, as well as taking the lead in application development and the cross-area integration of Telekom’s productive systems such as the Global Customer Platform (DBU) and Telematic One (T-Systems).
The Farming 4.0 solution, developed in cooperation between Deutsche Telekom and agricultural machinery maker CLAAS, demonstrates how ICT technologies – such as LTE, M2M and cloud services – can be used to boost productivity in agriculture measurably while reducing employee workload at the same time. The successful conclusion of the first joint showcase for the grain harvest last year was the starting point for the current Farming 4.0 project with CLAAS, T- Systems and T-Labs.
The aims of the related T-Labs project, DEXmp (Data Exchange Marketplace), include developing a generic service platform that allows farmers and other parties involved in agricultural production – such as labor contractors, agricultural consultants and agricultural equipment manufacturers – to collect, process and analyze status and transaction data across company boundaries and in heterogeneous machinery pools, both to improve real-time process transparency and to make a variety of subsequent analytical and planning activities possible.
To this end, T-Labs, together with T-Systems, has developed and implemented a variety of horizontal services based on the Connected Things platform, including generic role and permission management, that can be used not only for the agricultural applications, but also in other Industry 4.0 projects such as civil engineering.
Video: Farming 4.0: The networked harvester
With the founding of its Automobile project area in 2008, T-Labs identified the potential of the connected car for Deutsche Telekom, developed an innovation strategy and manifested it in a variety of innovation projects. An important milestone was the Connected Life & Drive project, which was presented at CeBIT 2010, together with Continental, to demonstrate the integration of Deutsche Telekom services in cars. This was the main impetus for founding the Connected Car business area. After this business area was founded, T-Labs supported its expansion and contributed to strategy development. Following this successful work, Connected Car continued to pursue these car-related innovation topics in the New Business Development department. T-Labs and the Connected Car business area continue to work together closely in areas such as logistics and Industry 4.0. For example, this collaboration framework has produced pre-products such as Smart Port Logistics and Farming 4.0, which build on the Connected Car platform.
In this area, the principles of Security by Design are being applied to a wide variety of device groups. Sophisticated security solutions are under development for all devices, data and channels.
The new venture Trust2Core involves communications security for mobile devices by separating trustworthy environments from those that are not trustworthy. This is accomplished with virtual and parallel-running operating systems, plus the development of microkernel-based security technology. Smartphones and tablet PCs from the ultra-secure SiMKo 3 family are already available for purchase. The projects Anomaly Detection for IT Servers and Detecting Advanced Persistent Threats Using Innovative (e.g. Social) Honeypots, to name just two, are focused on ensuring cyber security with protection against constant attacks, early warnings related to unusual system behavior and detection of suspicious access patterns. Other projects are examining vulnerabilities and potential security measures for wireless sensor networks in critical infrastructures, such as the water supply.
The application of proven microkernel technology to customer gateways for protecting critical infrastructure elements (e.g., M2M, communications gateways, Smart Meter) rounds off the activities in this area. Next Generation Customer Gateways is developing an offering involving security services (such as botnet protection) for consumers and small companies. Based on Firefox OS, operating system-level functions are being developed for smartphones to give users better protection of their personal data.
In close cooperation with T-Labs and the Security team of Professor Seifert Trust2Core brought the first working Type-1 hypervisor to mobile devices which enables to run two completely isolated Android operating systems on the same device. Out of this technology, T-Labs derived the new chancellors phone SiMKo 3.
Video: SiMKo 3 – The securest way to be mobile
Trust2Core develops microkernel-based security systems “Made in Germany”. Its unique technology is based on virtualization software that enables the operation of multiple phones with differing requirements on a single device. It transforms conventional smartphones into ultrasecure devices, without crippling their standard features or spoiling the user experience.
The one-of-a-kind security technology from Trust2Core is available for most current standard models from popular manufacturers and is capable of serving a variety of different application scenarios. These include secure mobile communications for corporate and government users, for example. The first product based on the T2C technology, utilizing SiMKo3 from T-Systems, is available on the market for use on a current Samsung smartphone and tablet PC.
Video Interview Thomas Tschersich
T2C links Samsung and T-Systems together in close collaboration, in which the partners‘ activities complement one another in offering the world‘s best solution for secure mobile communications: excellent devices, combined with technological expertise for microkernel and security solutions, as well as knowledge of and access to markets and customers – from governments to tech companies. This close partnership delivered extra benefits in the spring of 2014, to a team of T2C developers who worked on-site with Samsung in Korea and helped to optimize enhancements to SiMKo 3.
The ADEWaS project has developed methods for identifying anomalies in large datasets. The data is collected, aggregated and – if necessary – anonymized before it is analyzed with statistical, machine-based methods. These methods are being used in various scenarios in different Group units, e.g., at T-Systems for early detection of server downtimes, at GBS for the early detection of CDR (Call Data Records) abuse and also at TVPP (Telekom Vertrieb Partner Portal) for abuse detection. The methods are used at T-Systems South Africa to expand the possibilities of the Security Incident & Event Management (SIEM) systems that are currently in use.
It is a crucial task for Deutsche Telekom to automatically detect abnormal behavior of IT systems in an effective and efficient way as soon as possible in order to reduce the downtime and financial losses. In a previous innovation project, machine learning algorithms and statistical methods were developed and successfully applied to measurement data produced by IT servers and business agents. Since the evaluation results for a first prototype of the ADEWaS project were very encouraging, functionality will now be extended and developed for the production environment under the project name Anomaly Detection for IT Servers (ADIT).
The system promises to reduce the downtime of IT systems and financial losses at Deutsche Telekom. The monitoring of telecommunications systems, as well as fraud and risk management helps to ensure the availability of Telekom’s IT servers and cloud services and SLA compliance.
Video: Anomaly Detection for IT Servers on the CeBIT stage
Click & Buy offers payment methods for buying products and services over the Internet. To make even more flexible payment methods possible – such as installment plans and loans – in future, the associated default risks must be analyzed and assessed. To this end, T-Labs developed a module that analyzes the transaction data to calculate the default risk of a given transaction. The module utilizes innovative methods from the machine learning area. Particular care is being paid to data privacy, with only pseudonymized data being used for model creation within the module. As a result, only the respective transaction is rated, not the customer.
The dominant operating systems used on today’s smartphones have one thing in common: they are designed to function as “integrated” systems specific to their respective ecosystems. These operating systems are not really open neither for users nor for network operators; they both must accept these smartphone operating systems with their associated bindings and limitations.
Video Interview Mitchell Baker
Firefox OS (FFOS) offers a way to solve this dilemma. This smartphone operating system from Mozilla is based entirely on open web technology and is thus independent of eco-systems such as Google and Apple. At the same time, FFOS offers all features that users have come to expect from a smartphone, such as telephone, messaging, e-mail and camera, as well as the same characteristics as the Firefox web browser: security, privacy protection, personalization and complete control. Thanks to the HTML5 web standard, users can download apps from the Firefox marketplace and anywhere online. Following Telekom’s launch of the Alcatel One Touch Fire with FFOS in Poland in July 2013, its subsidiary congstar has made the inexpensive FFOS phone commercially available as first provider in Germany in October 2013 and in Greece in November 2013.
Video: Firefox OS on the CeBIT stage
Important modules for the mobile operating
system are being developed at T-Labs. These
include features such as NFC, payment and
security functions. Thus, T-Labs developed in
collaboration with Mozilla and Telekom Group
Privacy concepts for the “Future of Mobile Privacy”
to help users retrieve control over their
At the 2014 MWC and CeBIT demonstrators were presented to the professional audience with a lot of positive feedback.
Video: Privacy protection – now on smartphones
In terms of cloud computing, it is important to identify and initiate developments that have the potential to optimize operational processes and create entirely new offerings and business models. The projects Multi-Purpose Appliance, T-Labs OpenStack Testbed and SVIC Software Defined Networking are focused on establishing a modular IT architecture based on open source, with generic hardware and complete virtualization that will support flexible partnerships and fast rollouts.
Cloud Enabling is a project that involves the provisioning of services and solutions direct from the cloud, thus creating the prerequisites for application hosting, fully automated IT and Desktop-as-a-Service. The focus of the LiteDesk project is on the market launch of next-generation workplace offerings through bundled cloudbased provisioning of business applications with end devices. Browser OS concepts for cloudbased services, including open mobile ecosystems and permanently integrated browser operating systems are being developed further in the Firefox OS project.
Starting in February 2013, the IT & Cloud innovation area at T-Labs granted selected users access to a modern, elastic, easy-to-automate IT infrastructure. The test bed, whose basic functions are similar to a private version of Amazon Web Services, is based on OpenStack technology. This enables users to book computing time (CPU and RAM) and storage quickly and easily, test and scale new services, and release the booked resources again just as quickly.
Source: Open Stack
Source: bitkom.org, “Presseinformationen 2014”
Lite Elements GmbH develops and brings to market LiteDesk, a web-based workplace for business customers. It consists of a computer (notebook, ARM box, virtual machine) with a pre- installed LiteDesk OS, which provides an operating system and browser in one. The browser is the platform for general office tasks – dealing with e-mails, contacts and calendars, as well as creating and editing documents, presentations and spreadsheets.
The operating system is used to control the most important settings, such as the network, the battery and connected screens. The complex nature of most standard traditional systems is consciously avoided. Work done on the system is highly secure as a result of the VPN connection that is firmly embedded in the operating system, while the LiteDesk’s cloud storage meets demanding European data security and privacy requirements. LiteDesk offers a whole range of benefits: the lean browser operating system means it is faster and more economical than traditional PCs.
Business customers benefit from reduced costs: lower investments in infrastructure, administration, support and IT training. Productivity is increased as a result of reduced IT-related down time. Scaling in both directions enables users to react in minutes to changes in headcount. And the system offers extremely high security levels.
LiteDesk is available in the form of a notebook or ARM box with the LiteDesk OS installed, or as a virtual machine for MS Windows and Mac OS. This means that the working environment can be operated on existing hardware or private computers with no administrative costs and with very high security. Lite Elements GmbH is a wholly-owned subsidiary of Deutsche Telekom. It was founded in July 2013 as a T-Labs venture.
More information on LiteDesk and Lite Elements: www.lite-elements.de/en
LiteDesk, Source: LiteElements GmbH
User Driven Innovation continuously contributed with user research activities to the development of LiteDesk. In 2013, the product was ready for its first long-term test in practice: Five pilot customers from various industries (e.g. IT sales and academic research) integrated LiteDesk in their daily work routines, evaluating the product in authentic environments. The results not only contributed to the improvement of the product’s usability – but also revealed that the business model needed refinement in order to approach additional customer target groups. Consequently, User Driven Innovation set up a business modeling refinement workshop, challenging value proposition and target group of the product together with experts from LiteElements. There was consensus that one promising target group are so-called task workers. This group is characterized by performing simple, highly standardized tasks like online form-filling, and is able work with a browser-based OS without facing any restrictions, while the product’s benefits are mainly located in low administration costs and secure data access and storage.
T-Labs spun off its venture Zimory in 2007
when no one else believed in it. Today, Zimory
is successfully selling cloud infrastructure
management software and has just received a
$20 million funding from Deutsche Börse Group
and long-standing investors.
Right from the start in 2012, T-Labs experts from the IT & Cloud team were involved in launching Deutsche Telekom’s Business Marketplace (BMP). It offers Software as a Service for Deutsche Telekom business customers from small and medium sized enterprises. The applications are provided by partners, who can operate them with their own infrastructure, utilize the Telekom infrastructure, or even have Telekom take over operating. It began with a general brainstorming process, which formed the idea of an SaaS store, and was set up as an early prototype for Products & Innovation (P&I) before being synchronized with the activities and vision of P&I Cloud Services. A team of experts was formed and a cloud test cluster set up. T-Labs were serving as the cloud engineer until the P&I Cloud operating and development teams took over. T-Labs were rolling out the production infrastructure (hardware and software) at the Hanover data center and were managing the overall project. What seemed like a very risky endeavor back then, is completely normal reality today. TRESOR is a new solution that is able to both describe and broker cloud services based on their functional and non-functional properties, for which no other solutions exist so far.
The main objective of TRESOR is the development of a cloud ecosystem that consists of an open platform for cloud services and a cloud broker. The first component provides a marketplace for cloud services based on well-established standards maximizing interoperability between different cloud providers. In that way, cloud services can be easily combined and integrated into several applications leading to cost savings and decreasing dependencies, so-called lock-in effects, to certain cloud providers. The cloud broker, on the other hand, mediates, combines and allows the access to those cloud services by taking enterprise guidelines, regulations by law and security policies into consideration. Furthermore, the broker applies new concepts of location-aware service usage and data storage.
When it comes to broadband, the objective is to identify disruptive developments early and promote those that can have a significant impact on the network infrastructure. This also entails finding and realizing solutions that will further expand the bandwidth while also improving the efficiency of networks. Bundling intelligently existing access technologies lets providers offer customers an extraordinary broadband experience everywhere with modest additional costs for the network operator. Several prototype solutions for bundling various access technologies are under development for fixed-line customers: Hybrid Access – the DSL and LTE hybrid technology bundle, the DSL community bundle for neighboring DSL access points and tools for modeling traffic and Quality of Experience (QoE) for hybrid connectivity.
Beyond bundling access technologies, T-Labs innovation projects are examining architecture and network planning rules with complete integration of mobile and fixed line technologies in order to fully profit from the advantages of an integrated network provider. Deutsche Telekom has successfully started to market LTE; with LTE-Advanced, further possibilities to increasing capacity and quality of mobile networks will be opened up. T-Labs has developed several methods and tools for a manufacturer-agnostic techno-economical evaluation and designing optimized deployment roadmaps. In addition, R&I activities in the area of 5G have already started, aiming at even more flexible, powerful and efficient mobile solutions from 2020 onwards.
Hybrid Access is an innovative, central component of Deutsche Telekom’s integrated network strategy (INS) and a powerful answer to the increasing broadband demands of Internet-based services, as well as to intensifying competition by cable network operators. The idea: by bundling fixed-line and wireless communications, the speed of a DSL connection can be increased, improving the customer experience for fixed-network customers. At the Mobile World Congress in February 2014, Claudia Nemat, Board member for Europe and Technology, together with Niek Jan van Damme, Board member for Germany, announced the market launch of hybrid access by late 2014. The T-Labs project “Integrated Access for Residential Customers” has made contributions to this development to a large extent.
Starting in 2012, a number of different prototypes were developed within the project and tested together with Telekom Deutschland and Technology Europe. A simulation tool for determining the quality of experience (QoE) and the DSL /LTE traffic split was also created. Highlight of the project was a field trial at the start of 2014, based on a prototype T-Labs home gateway solution with “actual” Crnogorski Telekom customers in Montenegro. Customers confirmed a significant improvement in Internet quality. The survey participants even expressed their willingness to recommend the solution to others. This confirmed both the technical feasibility and the clear benefits for the customers.
The results will now be incorporated in further product development, which the operational units are pursuing with Huawei. The results of the QoE and traffic modeling are also being used for traffic forecasts in the traffic board and for enhancements to the network planning tool.
T-Labs used the Mobile World Congress 2014 in Barcelona to present Hybrid Access in collaboration with Telekom Deutschland and Technology Europe. Niek Jan van Damme, Board Member of Deutsche Telekom AG, announced the market launch for hybrid access by the end of 2014.
Dr. Gerhard Kadel (T-Labs) presenting the prototypical solution to Niek Jan van Damme, Mobile World Congress
At the press conference at the DT stand, Claudia Nemat, Board Member for Europe & Technology and Niek Jan van Damme, Board Member for Germany presented the company's new Hybrid Access Router
While demand for broadband in private households is increasing rapidly, further upgrades of the access network, in the direction of fiber-tothe- home, are extremely cost-intensive and only achievable in the medium to long term. One promising idea is “DSL community”: in this approach, greater access speeds are achieved through bundling neighboring DSL connections, enabling one customer to use capacity that his neighbors are not currently using. The more neighbors who participate, the greater the benefit – fully in line with Telekom’s motto “Life is for Sharing”.
The bundling of neighboring DSL connections makes higher access speeds possible. In specific terms, it lets customers use their neighbors’ idle bandwidth. The idea was born at T-Labs and is being pursued within the DSL Community project. A patent application has already been filed and initial prototypes are running. The concept was presented at the Mobile World Congress in February and at CeBIT in March 2014, respectively. It will be refined and the prototype enhanced to verify and optimize crucial mechanisms under real-world conditions. Promising talks for broadbased rollout are already underway with the DBU and Telekom Deutschland.
Short video explaining DSL Community
Onstage Interview with Nico Bayer, IFA 2014
To maintain the customer experience at a high level despite rapid growth in LTE customer numbers, the capacity and quality of the LTE network must be continually expanded and improved. “LTE Advanced” provides a multifaceted toolbox for this purpose. In addition to options for improving the macrocell network, such as multi-antennae systems (Multiple Input Multiple Output – MIMO), the expansion of picocells to form “HetNets” (heterogeneous networks) is a targeted measure for improving data speeds for customers, while expanding network capacity at the same time.
T-Labs has developed methods and tools for the manufacturer-neutral assessment of the performance of the various LTE Advanced options. In addition to comprehensive system simulations, we are also verifying technical feasibility in lab tests and field trials – in close cooperation with the CTO area, Technik Deutschland and the equipment manufacturers. To validate the potential to increase synergy and performance, for example, tests are being carried out under realistic conditions to determine the optimized integration of picocells with GPON technologies, as well as for the use of higher-order MIMO.
T-Labs has also developed the concept of Wi-Fi as the “fourth bearer” to increase bandwidth locally, through seamless transition from LTE to Wi-Fi and built a custom test bed. Together with the central Engineering area at Telekom Deutschland, it has been demonstrated successfully in sections of the live environment.
Link to further information on T-Labs contributions to LTE and beyond
Broadband demand in mobile networks continues to mushroom. For 2020, growth of the data volume per area unit of up to a factor of 1,000 is forecast – caused primarily by the increasing use of HD video content and cloudbased services. Another factor is the rapidly growing number of connected devices in the M2M area – from 5 billion in 2010 to up to 50 billion in 2020. As a result, 5G – the next generation of mobile communications technology after LTE (Advanced) – has to cover a much wider range of different requirements: data rates of just a few bits from sensors up to high-rate videos on high-end smartphones, as well as extreme latency requirements for security-critical applications. 5G thus goes much farther when it comes to integrating new services and application areas, as well as in terms of efficiency, flexibility and scalability.
T-Labs is also a consortium partner in the EU METIS project, which is a substantial basis for the current Telekom Group initiative for 5G. This project aims to find answers to the following questions. What will future mobile and wireless communications systems look like? Which components will be needed? How can the interfaces between the components be implemented in optimized form? The first future service scenarios have already been described and the resulting assessment criteria for the technology options have been derived from them. The project also deals with spectrum issues – for example, the identification of new frequency bands > 10 GHz and options for flexible spectrum use between network operators.
Link to further information on project METIS
T-Labs, along with other Group units, is also involved in the NGMN initiative to elaborate the requirements of 5G from the network operator view. An important element for Deutsche Telekom here is increased convergence between the mobile and fixed networks, which is to be provided through 5G in connection with SDN and NFV principles.
Fiber-based optical access technologies enable a massive transformation to the structure of the access network, compared to twisted copper pairs. Within a co-operation with Telekom Deutschland, a concept for optimizing sites and costs during the transition to a passive optical network (PON)-optimized fiber infrastructure was developed, taking synergies between local junction cable, main cable and splitter cable into account, and selected areas were planned as a lighthouse implementation. The extracted planning rules will be incorporated in the master plan for FTTX rollout at Telekom Deutschland.
Within the Project OSIRIS, T-Labs researchers succeeded in realizing a 512 Gbit /s transmission over a single optical-fiber wavelength channel for the first time. This corresponds to a usable bit rate of 400 Gbit/s, or the simultaneous transmission of 77 music CDs. While the bar is higher for fiber-optic transmission in a laboratory setting, this record was set under real-world conditions in the Telekom optical network on a route of 734 km from Berlin to Hanover and back by speed of light.
Link to further information on T-Labs’ Transmission speed record
Increasing demand for Internet access on trains, planes and in cars first became evident in the early 2000s. With projects related to connectivity with public and private vehicles, T-Labs laid the cornerstone for many Deutsche Telekom programs and products: a pioneering project for on-train Internet was the BroadWave (Seamless Broadband Wireless Access for High Speed Vehicles) project launched in 2004. This time frame also saw the launch of a commercial cooperation of Deutsche Bahn and Deutsche Telekom: R@ilnet. BroadWave provided decisive input for its technical implementation.
As part of this project, the following solutions for high data rate connections between vehicles and radio networks were developed:
Aside from the technical solution itself, we have also developed proof of economic feasibility and the designs for the value-added framework. BroadWave was also the genesis for the MultiBox concept, which has been incorporated as a crucial component in a number of different “connected car” activities. In addition, the multiaccess capabilities of the BroadWave solution provided the foundations for the initial concepts and prototypes for hybrid access.
The Broadband for Planes (B4P) project, launched in 2009, represents an extension of the vehicle connectivity concept to include aircraft. This pro- ject developed major elements of the ongoing Group activities for direct air-to-ground solutions.
Source: Deutsche Bahn
The dynamic success story of mobile communications has been happening at a breathtaking pace. Since 2007, T-Labs have been making significant contributions to future-oriented mobile solutions such as LTE Advanced and even towards “5G”, the envisaged next generation after LTE.
One promising approach involves reducing interference in the network through coordination of sending and receiving signals from neighboring base stations. This is known as Coordinated Multi- Point (CoMP). In spite of its complexity CoMP is considered one of the key technologies for the future mobile communications systems standard “LTE-Advanced”. In July 2009 already, T-Labs, together with the Heinrich Hertz Institute and Group Technology Networks, demonstrated the world’s first real-time field implementation of this approach as part of the EASY-C project funded by BMBF. By deploying the CoMP system that the researchers have implemented in real time for the first time, better use of the radio frequency spectrum can be made.
Link to further information on Coordinated Multi-Point Transmission
Fixed broadband access is an integral part of Deutsche Telekom’s core business and predominantly relies on DSL technology over twisted-pair copper lines. As bandwidth demand is exploding, broadband network capabilities have to be continuously expanded and enhanced. However, this requires enormous financial efforts: diligently strategic approaches of access network evolution and an efficient network design and planning are key to success in the highly competitive market. T-Labs have been contributing to this since 2005 by developing concepts for cost-optimized deployment and rollout strategies.
One recent example in the field of fixed access network optimization is the cost-optimized network planning for Fiber-to-the-curb (FTTC) / vectoring: T-Labs has identified valuable and feasible levers for a cost-effective rollout and thus provided important input to the network planning departments of Deutsche Telekom.
The developed solution resulted in a new planning paradigm where outdoor Multi Services Access Node (MSAN) are installed next to selected copper street cabinets – Strategic Outdoor Locations (SOL) – and backhauling of neighboring copper cabinets via copper based SOL cables. The integrated SOL planning concept identifies appropriate SOL locations. A reduction of up to 37% outdoor MSAN locations has already led to significant potential savings of up to 14% of the FTTC / vectoring capital expenditure. The SOL concept itself is based on earlier T-Labs work in the context of FTTC /VDSL deployments.
Currently running projects at T-Labs investigate the potential of an Fiber-to-the-Distribution Point (FTTDP) architecture in combination with the upcoming G.fast technology for the extension of Telekom’s access network. The goal is further to determine directions on how to deploy the infrastructure necessary of the VDSL/Vectoring roll-out in a way that future requirements of an Fiber-to-the-home target scenario are already being considered.
Research and innovation also serve to drive standardization – with the aim of achieving global economies of scale, to earn licensing fees (or avoid incurring them) and to protect existing investments.
T-Labs actively promotes standardization in the relevant technology fields, for example, for broadband connections and home networking technologies – specifically through participation in the Deutsche Telekom Group standardization project.
By generating patents, T-Labs also makes a decisive contribution toward protecting the intellectual property of Deutsche Telekom, to improve the company’s strategic position vis-a-vis other patent owners, as well as capturing new business areas through licensing. Current focuses of patent applications include for example next-generation mobile communications networks, such as the wireless technologies that will succeed the LTE /4G networks, as well as next-generation fixed-line networks such as fiber-optic technology based on GPON. Another example for patent generation lies in innovations such as in the integrated network connection area (hybrid access).
Video: Dr. Thomas Quiehl, Head of Incubation & IPR Management
The commercial value of wireless spectra can be exploited to the fullest through solutions for their efficient, flexible use. Examples include procedures for shared spectrum use such as Licensed Shared Access (LSA) –which is a component of 5G activities.
Standardization processes are supported by the development of prototypes (mostly based on open source) and proof-of-concept activities. Increased emphasis on open source also helps reduce license costs and supports the rapid market launch of services through the active establishment of Open Source Communities. This is the purpose of the Open Networking Foundation, Linux Foundation and OpenStack projects.
A company’s power to innovate is measured in large part by the number of patent applications it files – this applies particularly to the R&I area. T-Labs strove for comprehensive protection of its project results through IPR from the start, with a defined goal of filing a patent application for one new invention each week. With a total of 401 patent applications (new patents) – an average of 50 patent applications per year – T-Labs were able to meet this goal. Together with the subsequent national filings for the new applications, a total of 983 patents that resulted from T-Labs work and projects have been filed.
In relation to the total Group results, T-Labs has contributed nearly one-third of all patent applications since 2007. In areas such as the TV model and security and usability, the first commercialization steps have already been taken through licensing.
From the creation of a patent to licensing – an important path for safeguarding investments, as well as for capturing new areas of business together with partners. T-Labs has now licensed a package of patents and technology, involving tool-based improvements to the usability of mobile applications, to Otaris. Deutsche Telekom will benefit from this potential both internally and externally.
T-Labs have developed a method for measuring the quality of video and TV services, coined the Telekom Video Model (T-V Model). As such, T-Labs have achieved several successes in the competition for future TV standards (ITU-T). The winners were confirmed in Geneva in June 2012, based on comprehensive comparison tests from a group of seven companies.
T-Labs, together with its strategic partner Ericsson, won the P.NAMS HBR – standard for multimedia quality with high bit rate – competition, and reached the final round in the P.NAMBS LBR – standard for multimedia quality with low bit rate and bit stream – competition. In the near future, the standard with high bit rate, in particular, will play a significant role in measuring the quality of IPTV services. T-Labs registered several patents for the procedure over the course of development of the T-V Model.
Without them, a many of today’s technical services would simply be impossible: codecs – algorithms that compress large amounts of data, fulfilling the prerequisite for the efficient storage and transmission of voice, audio and video data. Today, these codecs can be found in a number of voice and multimedia services.
T-Labs has made decisive contributions to the development and standardization of these algorithms. T-Labs employees – even before the founding of T-Labs – actively participated in the establishment of a variety of voice encoding standards. Major activities include the compilation of requirements, the definition of algorithmic methods, comprehensive quality tests, coordination in international standardization bodies and the generation of patents that can be relevant for future encoding methods. In cooperation with experts and institutions, a number of different encoding methods have been standardized – including the ITU-G.729 (8kbit /s) codec, which is used heavily in VoIP applications, as well as the 3GPP – AMR (Adaptive Multi Rate) narrowband (4.75…12.2 kbit /s) and AMR wideband / ITUG. 722.2 codecs. The latter enables highly natural voice transmissions and has made steady inroads under the label “HD Voice” since 2009.
In the audio transmission area, as well, T-Labs played a role in the development, testing and standardization of the codecs used today. One example here is the globally successful mp3 standard, for which T-Labs conducted comprehensive selection tests as a decisive contribution to the quality criteria. The contribution in the development of subjective and objective methods to measure the quality of audio codecs has been incorporated in the currently valid international standards and bodies (ITU – International Telecommunication Union and EBU – European Broadcasting Union). T-Labs are currently working actively in 3GPP on the enhancement and improvement of existing technologies, such as AAC (Advanced Audio Coding) for mobile multimedia streaming applications and the introduction of the HD voice terminal certification process.
Video transmission is the most “bit-intensive” way to transfer media information. Deutsche Telekom has accompanied the development of standards such as H.261, H.263 and H.264 since the early days of digital video compression. Experts have worked passionately and contributed their sense for relevant technological developments to ensure the development of practical, market-oriented standards. Thanks not least to the contributed expertise, these standards have attained market maturity and are now used in a wide variety of products, such as Deutsche Telekom’s IPTV service. The codecs developed by Telekom experts are also used in a number of innovative Deutsche Telekom products (video contribution via MDB, IPTV measurement tools, product development and standardization of QoE monitoring methods for IPTV).
T-Labs experts: Dr. Joachim Stegmann, Dr. Peter List, Dr. Bernhard Feiten, Thomas Scheerbarth
Automation and seamless virtualization of IT and network resources have the potential to dramatically accelerate the launch of new services and increase the efficiency of existing resources. These principles are used to promote new commercial business models for expanding broadband services.
In this context, it is important that in future the network resources of one network operator will be available for use by another network operator – seamlessly. These solutions will extend far beyond today’s bit stream access. Initiatives promoting more production flexibility, e.g. TeraStream, are based on the virtualization /automation of installations in customer households as well as in small and medium-sized enterprises (Project SWAN). “Managed home” network services will help customers manage their complete home network and network connectivity, and in some cases automated solutions may take care of all management tasks without customer intervention. Solutions such as “Family CTO” or “Your Home Network in Your Pocket” will open up new market opportunities.
Additional activities in the core network are focused on optimizing the performance and efficiency of the network overall with virtual servers near the customer that can reduce data access delays (latency). Work being done in the area of Infrastructure-as-a-Service (IaaS) is leading to new B2B business models with content service providers. The new venture BENOCS is centered around routing optimization and related B2B offerings to support the management of content streams in real time. BENOCS is thus positioned as an enabler for the management of business relationships with other carriers or CDNs.
When it comes to the important aspect of energy efficiency, the objective is to reduce the energy consumption of platforms through adaptive load control, avoiding the transmission of useless bits and by switching off resources that are not needed. Innovation projects such as ComGreen and DESI involve the development of prototype solutions for load-adapting networks and IT systems in all areas, including fixed-line and mobile communication servers.
Video Statement by Martin Casado, VMWare (Nicira founder)
Sources: IDC, Jim Meltzer, Infoetics Research, Strategy Analytics, Doyle Research, Silver Peak, Gartner, Business Insider
TeraStream home gateway handover from T-Labs project manager Olaf Bonneß (to the right) to a Croatian project colleague
TeraStream is the most innovative architectural concept worldwide that is currently under development for provider networks: it aims to fundamentally simplify and optimize the network architecture, which will make Deutsche Telekom’s network faster, more flexible and less expensive. During Deutsche Telekom’s current trial in Croatia, the T-Labs IPv6 and open router experts are making a significant contribution to the success of the field test. In addition to massive changes in the networks, TeraStream will also require comprehensive enhancements and changes to customer home gateways. The TeraStream Advanced Lab project has implemented the new TeraStream home gateway, in cooperation with the OpenRouter project. A test environment is also provided to test the new features.
The TeraStream home gateway implemented by T-Labs also permits the delivery of IPv6-based triple-play services has been supplied to the 500 test users of Hrvatski Telekom in Croatia since December 2013, as part of the TeraStream friendly user trial.
Link to further Information on TeraStream home gateway
In most households local area networks are being operated which are shared by numerous, heterogeneous devices. Usually, a ‘family CTO’ is in charge of handling the home network – and sometimes that of the parents too. Today, administrating and configuring the growing number of devices and services requires a great deal of technical knowledge. These time-consuming tasks can be significantly facilitated by employing Software Defined Networking (SDN) principles.
The service idea of “Your Home Network In Your Pocket” combines virtualization and network automation and aims to ease the overall management and usage of home environments: Typical plug&play mechanisms will automatically allow simple service discovery, self-configuration, connection and use. Through virtualization, the home network will interconnect with all family devices, cloud platforms and other home networks in a secure way. The home network and its functionalities can be accessed from wherever you are as if you were at home without demanding additional network services or relying on service synchronization. The service idea and an early stage prototype has been developed and presented at MWC and CeBIT which have received positive feedback. They are going to be refined in the next months in order to have a prototype that could be used on the Terastream infrastructure architecture.
Short video explaining your home network in your pocket
Starting out with promising story-lines and use cases, User Driven Innovation set up a focus group, consisting of potential users, to elaborate these use-cases in more detail. Thereby, user perspective could be implemented early in the project, while results contributed to future product strategy.
Telekom is expanding broadband coverage as part of the integrated network strategy. How does T-Labs support this ambitious undertaking?
By implementing the integrated network strategy we are creating more bandwidth for more customers. We are preparing our network for the requirements of the gigabit society. We will achieve this initially by continuing to expand our networks, both for mobile communications with LTE, and for fixed line networks with FTTC. T-Labs supports us here with regard to network modeling and the SOL concept, in which cabinets also supply neighboring cable distribution boxes. In addition to network expansion, we are also increasing efficiency by intelligently combining various technologies with each other. Hybrid Access sees fixed line and mobile networks merge almost entirely. The colleagues at T-Labs have contributed significantly to the definition of the necessary algorithms and planning of locations for the HAAPs (Hybrid Access Aggregation Points).
At the same time, Telekom is enjoying great success with the testing of the new TeraStream concept, in which T-Labs was also involved.
With the TeraStream pilot in Croatia we are currently testing the most modern fixed line network in the world, demonstrating the potential of a software defined network. This is the future of network architecture! T-Labs and Group Technology together are the driving force behind this vision of the future in the Open Network Foundation (ONF). In addition, we also use home gateways in our TeraStream pilot, developed especially by T-Labs on the basis of the Linuxbased open source platform OpenWRT and implemented on the Linksys EA4500 and NEC platforms.
We are already taking a look into the future with TeraStream. Which additional challenges do you envision T-Labs contributing to in future?
Demands on our networks are increasing inexorably as a result of rapid data growth. That’s why we need to react now. We have implemented further optimization potential for our current BNG and INS concept based on the IP access node for the expected increase in bandwidth requirements per customer to over 100 Mbit /s after 2020. This new R1/4 approach was not yet able to be evaluated using existing models by the network economy. T-Labs compared the R1/4 approach with GPON, NG-PON and other approaches from an economic perspective. We are not only working together with T-Labs on processing the ever-increasing data traffic, however, but also on efficient traffic management, such as the evaluation of new video compression standards. Another interesting future topic is the virtualization of network functions and value-added services. We are currently working intensively with T-Labs on a virtualized set-top box for IPTV.
Service providers, such as Deutsche Telekom, are at risk being reduced to bitpipe providers and being marginalized with network connectivity services. Software-defined Networking (SDN) has the potential to alleviate these issues by providing programmability and control over the infrastructure. The project SWAN enables Deutsche Telekom and T-Systems to adopt cutting edge SDN technology for the Wide-area network to allow to offer new-age enterprise VPN services and other value-added gateway services.
T-Labs is closely working with the portfolio offering team at T-Systems to reduce the time to revenue through faster WAN service provisioning, and new revenue models around on-demand usage. Furthermore, T-Labs is contributing to the architectural blueprint of T-Systems’ next generation WAN platform, and showcasing the gain achieved by SDN through a proof-of-concept of agile VPN service for cloud users that are customers of T-Systems.
Benocs© provides Network Operators with intelligent edge services to actively manage Quality Content Delivery – across the whole network ecosystem.
Content Delivery Networks (CDNs) today distribute the majority of popular media content on the Internet. Thus, the distribution of content towards end users is solely under their control, while carriers provide the necessary network infrastructure without any influence on the traffic steering decisions made by CDNs. This generates quality issues due to unnecessary cross traffic and jammed peering links.
BENOCS© provides Content-Aware Traffic Management in autonomous systems, which enables carriers to profit from innovative services, higher network efficiency and superb quality of user experience. Key to the solution is to exploit the carriers’ knowledge about dynamic traffic conditions in their own network paths. Regaining control over content flows also balances link utilization and reduces overall traffic in the network, yielding significant capital and operational cost savings.
In today’s networks, the rigid network control limits the flexibility of service creation. Therefore the project UNIFY pursues full network and service virtualization to enable rich and flexible services and operational efficiency. The UNIFY consortium researches, develops and evaluates means to orchestrate, verify and observe end-toend service delivery from home and enterprise networks through aggregation and core networks to data centres and will utilize technologies such as Software Defined Networking.
The core idea is that a unified cloud and networking production environment will create unprecedented opportunities for innovation, an improved quality of experience for users, and technological leadership for the company. The flexible service orchestration and the notion of a service provider DevOps will reduce operating costs and open up new business possibilities.
UNIFY will investigate an automated, dynamic service creation platform, leveraging a fine-granular service chaining architecture, create a service abstraction model and a proper service creation language to enable dynamic and automatic placement of networking, computing and storage components across the infrastructure, develop a global orchestrator with optimization algorithms to ensure optimal placement of elementary service components across the infrastructure, research and develop new management technologies (Service Provider DevOps), able to cope with the increased dynamicity and agility of the unified production environment, and investigate the applicability of a universal network node based on commodity hardware to support both network functions and traditional data centre workloads.
T-Labs is developing a micro-datacenter to drive network-IT convergence. Based on standardized hardware, virtualization and cloud orchestration such a multi-purpose appliance provides services at the edge of the network. This includes but is not limited to implementation of Content Delivery Networks, Cloud Set-top Box technology, traffic optimizations and virtualized network functions (NFV). An additional focus area is the deployment automation of said services to allow on-demand scaling and self-healing. The project utilizes the T-Labs Openstack Testbed for implementation and testing.
The badge of “the best network” is a crucial success factor for Deutsche Telekom. To earn it, the actual transmission performance of a service is measured, based on technical parameters. But to improve quality specifically and – in particular – cost-effectively, we have to bridge the gap between the quality perceived by the customer (quality of experience, QoE) and the technical parameters. In previous projects, this was already done for TV quality (TV model). T-Labs have developed a method for measuring the quality of video and TV services, coined the Telekom Video Model (T-V Model). As such, T-Labs have achieved several successes in the competition for future TV standards (ITU-T). The winners were confirmed in Geneva in June 2012, based on comprehensive comparison tests from a group of seven companies.
The Next Generation QoE project is building on these successful results and expanding them toward web TV and web browsing. The project is developing standards and tools, validated by user tests, along with key quality indicators that support us in calculating systematic, automated quality forecasts. In addition, there is the potential for Deutsche Telekom and its partners to enter new business areas through the licensing of patents.
Increasing energy requirements demand new concepts for energy-efficient networks. The ComGreen project focuses on potential energy savings in the access and backbone of a mobile network operator. The targeted, context-dependent deactivation and intelligent consolidation of base stations and network nodes will result in energy savings and operating cost reductions of up to 30% throughout the entire network. The results have been incorporated successfully in the specifications for potential manufacturers and for standardization.
To prevent the energy consumption of the networks from increasing linearly with data volumes and to maintain operability, the direct link between the two had to be severed. This was the specific aim of ComGreen: through adaptive, context-sensitive energy management across all technologies in mobile communications networks, significant energy savings of up to 30 percent can be achieved.
To achieve this, ComGreen developed algorithms and methods to boost energy efficiency – all while maintaining the required quality of service. Information about technology and context is used to identify unneeded components of the radio access and transport networks, to either shut them down or switch them to energy-saving mode. The knowledge of the heterogeneous, redundant structures of the radio access networks (GSM, UMTS, LTE, WLAN) plays a crucial role.
The project achieved high visibility and generated positive coverage in the trade press, thanks to presentations at CeBIT and at the IT2Green symposium.
The team members of the ComGreen project consortium
Under the leadership of T-Labs, a research consortium from industry and academia is researching hardware and software concepts to save energy along the entire ICT service chain – from desktop telephone to terabit switching cabinet. The central idea of the project is load-adaptive network operations, in which transport capacities are adapted to match actual demand. This will enable energy savings by partially shutting down network systems.
In addition, the ICT network is getting in shape for the smart grid: energy storage equipment in the network – originally intended solely as an emergency power supply – is making it possible to react to the availability of wind and solar energy, smoothing peak loads and stabilizing the overall grid as a result.
Video: DESI – End-to-end energy-sensitive ICT production
The primary control is used to level short-term fluctuations in the power grid. In conventional energy supply, this task is carried out by the large power plants. As a result of the energy turnaround, however, more and more large power plants are being shut down in favor of renewable energy sources. At the same time, this increases the need for primary control, because renewable power sources can only generate electricity unevenly, dependent on the sun and wind. In an innovative pilot project, Vattenfall and T-Labs demonstrated how Deutsche Telekom’s existing battery storage facilities can be upgraded to carry out this crucial task.
Video: Telekom’s battery storage facilities for the primary control
More than 100 participants accepted the invitation from T-Labs and the Center for Strategic Projects in Bonn. The presentations focused on the question “what impact will SDN have on the telecommunications infrastructure and what will we have to do in order to capture the benefits of this transformation for Deutsche Telekom?”
In his keynote, Axel Clauberg, network architecture CTO-unit, emphasized the strategic importance of virtualization and SDN for the Deutsche Telekom Group and its target of becoming a “software-defined operator”.
Dr. Andreas Gladisch, Vice President Convergent Networks and Infrastructure, T-Labs
“Through IP transformation, virtualization and SDN, we are making our network much simpler and more efficient. We will have a more flexible production structure, which in turn makes us more interesting to potential partners,” he explained.
Dr. Andreas Gladisch of T-Labs called SDN the next industrial revolution of telcos: “It is of crucial importance to our future positioning to strengthen the critical control points in the network, to enable more simplicity and flexibility for our customers. As an innovation unit, we have to continue to press ahead with OpenSource and implement it in projects.”
In a later deep dive presentation Clauberg focused on the specific advantages that SDN conveys in the network area. “TeraStream will be the first SDN within the Deutsche Telekom Group,” he explained, and stressed that SDN has to become part of the production infrastructure quickly.”
Video Interview Axel Clauberg, Vice President of Transport, Aggregation and IP & Fixed Access at Deutsche Telekom
In the subsequent podium discussion, on the subject of customer benefits, Dr. Heinrich Arnold described the simplifications that SDN will bring to home networks in the role of the “family CTO.” The question of differentiation potential in the market was seen unanimously by the plenary participants: The course for the future positioning in the European market has to be set now.
Andreas Gladisch’s presentation at Strategieforum SDN
The 2nd European Workshop on Software Defined Networking (EWSDN) took place in Berlin on Oct 10/11, 2013, co-initiated by T-Labs and hosted by EICT. The goal was to bring together European industry and academia elite on the topics of SDN. EWSDN confirmed its importance as the communication platform for the European SDN research community.
In his keynote, Dr. Rüdiger Martin, Project Officer European Commission, Communications Networks, Content and Technology Directorate General (DG CONNECT), focused on the important role of SDN in the research funding landscape of Europe. He also pointed out the intention of the European Commission to support SDN related research in the context of the Horizon2020 framework. Thereafter, Dr. Andreas Gladisch, Vice President Convergent Networks & Infrastructure at T-Labs, commented in his keynote, “SDN is a huge opportunity for the telecommunication industry. However, the most success critical aspect for operators, beside several technology specific challenges, is the adoption of open source software models by operators and its support by the industry.”
Igor Marty, Chief System Networking Engineer EMEA Perpignan Area, France
The focus of the presentations and discussions in the Technical Sessions was on various aspects such as Performance and QoS, virtual appliances and virtual networks, SDN architectures and APIs or access and home networks. The Industry Sessions shed light on hardware and software approaches as well as on Network Function Virtualization (NFV), Network Service Chaining and on testing of SDN and OpenFlow.
The standardization work is actively ongoing in various organizations such as the ONF the IETF or ETSI. On top of the several existing Open Source SDN controllers, tools and development environments, the recently launched Open Daylight project is backed up by several players and receiving a lot of attention. In addition, academia is also actively pursuing the SDN topic, both following the mainstream and using the SDN concepts in many innovative areas of applications or with disruptive approaches. T-Labs are actively involved in the OFELIA project which creates a unique experimental facility that allows researchers to not only experiment “on” a test network but to control and extend the network itself precisely and dynamically, and in CHANGE that has the goal to reinvigorate innovation on the Internet, in order to better support current services and applications and enable those of tomorrow.
Following up on the strong interest on the Strategieforum, a one day tutorial on SDN in data center was offered – organized by T-Systems and T-Labs. Around 70 participants from international units followed this invitation. Focus was the what, why and how of SDN in the data-center business and deep-diving into relevant use-cases.
Srini Seetharaman, T-Labs Silicon Valley, was the host and guided through this full-day event. The event made clear that there is a strong wish for further exchange and that the topic on SDN is of high strategic relevance. It boosted the collaboration amongst different units and made a face to face knowledge transfer about SDN and Open Day light current developments possible.
Dr. Srini Seetharaman, Research Scientist at T-Labs in Silicon Valley and SDN Pioneer, was greatly recognized at the main stage of the “Open Networking User Group” conference in May 2014 for his “Industry Achievement for Advancing Open Networking”. From the start on, Srini has been at the forefront of our SDN activities, engaging with startups, established companies, and the SDN community as a whole, building key relationships in this space. He was an integral part of the original Stanford Clean Slate program in 2008 where SDN and Open- Flow first took shape, and subsequently made its way into industry. At the same time, Srini has been engaged with T-Systems where T-Labs have forged a close and collaborative relationship in support of T-Systems’ current and forward-looking directions.
Born in 1949 in Düsseldorf, he studied communication engineering at the Hochschule Niederrhein in Krefeld. He joined Deutsche Post in 1964 and after various management positions and the migration to Deutsche Telekom he was nominated to COO of T-Com at its foundation, where he was responsible for all operations. In 2002 he took over the leading role of the innovation department of Deutsche Telekom (ZBI). In this role he initiated the foundation of a central R&D unit in Berlin, which was to become the Telekom Innovation Laboratories. Therfore he is one of the founding father of T-Labs. He retired in 2012 and today lives in Düsseldorf.
Prof. Dr. H.C. Hans Albert Aukes
Born in 1942 in Bochum-Wattenscheid, he studied communication engineering at the Technical Universities of Hanover and Karlsruhe. He then joined Deutsche Post and was nominated in 1988 to build up the broadband backbone of its network. After the privatization of Deutsche Post and Deutsche Telekom, he joined Deutsche Telekom AG. At this time he studied at the University of St. Gallen for his MBA. After selling the broadband cable business to private investors, he was appointed to create the new R&D Department of Deutsche Telekom, where he took over the management after its foundation. Therefore he became the 1st CEO of T-Labs in 2004. He retired in 2007 and today lives in the Rhineland and Bavaria.
Kai-Uwe Ricke (* 29. Oktober 1961 in Krefeld) was CEO of Deutsche Telekom from 2002 to 2006. He took over from Helmut Sihler, who was Interims CEO after the resignation of Ron Sommer in 2002. Kai-Uwe Ricke succeeded his father Helmut Ricke, who was CEO from 1989 to 1994. He became member of the supervisory board of United Internet AG in 2008.
He first joined the Department of Electrical Engineering and then the Department of Computer Science at TU Berlin where he received his Ph.D. in Computer Science. In 1982 he was appointed professor at the Institute of Computer Science at TU Munich, where he worked in the fields of Real-Time Programming and Robotics. Since 1984 he has been professor at the Institute of Computer Engineering at TU Berlin heading the Real-Time Systems and Robotics Group. He transitioned into retirement in 2006. In 2012 he was appointed professor at Bahcesehir University (BAU) in Istanbul where he is teaching Robotics and gaining lecturers for the Berlin Campus of BAU.
Prof. Dr. Dr. h.c. Sahin Albayrak is the head of the chair Agent Technologies in Business Applications and Telecommunication (AOT). He is the founder and head of the DAI-Labor, currently employing about 150 researchers and support staff. He is member of “The Institute of Electrical and Electronics Engineers” (IEEE), “Association for Computing Machinery” (ACM), “Gesellschaft für Informatik” (German Computer Science Society, GI), and “American Association for Artificial Intelligence” (AAAI). He is also founder of the Connected Living Innovation Center and member of the Steering Committee of T-Labs.
Prof. Dr. Dr. h .c. Sahin Albayrak
The mathematician Prof. Dr. Dr. h.c. Kurt Kutzler was the President of the Technische Universität Berlin from June 2002 to March 2010. He received his PhD in 1969 and habilitated in 1972. Since 1973 he has been professor for mathematics at the TU Berlin. He transitioned into retirement in 2010.
Prof. Dr. Dr. H.C. Kurt Kutzler
Born in August 1969 he started his business career with Accenture and joined Deutsche Telekom in 1998. In 2000 he became Chief Strategy Officer. In 2002 his responsibilities were extended to also include Research and Development, Technology (CTO) and IT (CIO) for the group. In 2006, Christopher Schläffer became Deutsche Telekom‘s Chief Product & Innovation Officer and thus in charge of the global product portfolio. In this role he was a member of the group‘s Executive Operating Board and resonsible for strategic partnerships with for example Apple, Samsung and Google. In 2010, Schläffer left Deutsche Telekom to become an entrepreneur and founded yetu. yetu is creating an open platform for smart home.
Wolfgang Wahlster is the Director and CEO of the German Research Center for Artificial Intelligence and a Professor of Computer Science at Saarland University (Saarbrücken, Germany).
Prof. Dr. rer. nat. Dr. h.c. mult. Wolfgang Wahlster
Bernd Girod is the Robert L. and Audrey S. Hancock Professor of Electrical Engineering at Stanford University, California.
Dr. Heinrich Arnold leads Innovation and Laboratories at Deutsche Telekom AG with locations in Germany, Israel, and Silicon Valley. Dr. Arnold is a graduate of Stanford University and the Universities in Munich. He is on the board of several high tech companies in the “Silicon Platz” ecosystem, is the chairman of the European Institute of Technology Germany, and a board member at the Münchner Kreis, curator for the Max Planck Innovation Institute, and Fraunhofer FOKUS.
Since May 2004, Klaus Jürgen Buß has headed the Finance, HR, Consortial and Infrastructure unit at T-Labs and at the same time is head of Israel Office. The graduate economist studied at the University of Bremen. He started his career in IT Controlling at Lufthansa AG in Frankfurt. He introduced cost accounting with SAP for North and South America when he worked in New York. Later he was appointed CFO at Planet Internet GmbH, a subsidiary of the Dutch company KPN.
The focus areas within this innovative field are strategically derived from the key drivers of future telecommunications business: Voice disruptions, data analytics and user-driven innovation. She established a group-wide competence team to promote transparency, ensuring the exchange of knowledge and information among relevant units to support the positioning of this key topic within Deutsche Telekom. The goal is to position Deutsche Telekom as a safe and transparent innovation partner in this emerging market.
In 2006 she implemented a method to quantify the economic effects of T-Labs innovation results, called Value Tracking. Before joining T-Labs she was part of the staff of the executive management board of Deutsche Telekom in 1994, reporting directly to the Director of R&D. Following the formation of T- Labs, she has led several customer-targeted innovation initiatives in close cooperation with Fortune 500 partners. She started her career with logistics leader Hapag Lloyd in Hamburg and holds a Masters degree in economics from the University of Hannover.
Together with his team he develops new concepts, brands, communication formats, international activities to strengthen the innovation awareness of T-Labs within the innovation community, internally and externally. He founded the Lange Nacht der Startups event, which is recognized to be one of Europe’s largest Startup events, and was Managing Director of Connected Living. He feels at home in the business just as in the technical world. He holds two master degrees in Business Economics and Enterprise Information Management.
Gesche and her team are working in the areas of embodied interaction design, wearable computing, gender & diversity in ICT and community infrastructuring. The main goal is to mediate the gap between technological innovations and needs of people in their everyday life. In 2010, the chair “Design Research“ at the Berlin University of the Arts was endowed by T-Labs. Highlight- projects are the “Mobile Lorm Glove” and “Wearables”. In 2014, she has been appointed “Digital Champion“ for Germany by the European Commission.
He takes over responsibility in complex projects and special corporate initiatives. His intrinsic motivation and strong belief in Telekom’s hidden capabilities guides and drives him supporting the company on its way to success, also in strategic HR related initiatives. He is responsible for the organisation of the bi-annual Face the Future Event for the Executive Board of Telekom, presenting latest results and corporate innovation business opportunities from T-Labs perspective as well as liaison manager to the HFTL of Deutsche Telekom.
His team drives technologies in the fields of broadband evolution, network virtualization & automation, energy efficiency and more. He sees major opportunities in the convergence of the various technologies and in shaping a novel position as software-defined networking (SDN) operator. Contributions include network optimization within the fiber-optic strategy, TeraStream gateway and prototypes for hybrid access. He studied Advanced Electromagnetics and has a PhD in Optical Communications Engineering at Humboldt Universität.
Service-centric Networking is about the future Internet of Services, which encompasses, but is not limited to, context-aware services, cloud computing, online social networks, and the semantic web. His group works on these topics in different projects and contributes with research on new service-oriented innovative methods. His team has cultivated geofencing in combination with background tracking for location-based services, brought browser cookies to the real world and made them location-aware (Geocookies) and much more. He was awarded as a Golden Core member of the IEEE Computer Society in 2013.
In a joint effort with his team, Steffen identifies growth areas and disruptive developments, defines key innovation topics and business models, anchors T-Labs’ innovations within Telekom and transfers Telekom’s strategic guidance into T-Labs. Furthermore he enables business potential by development of go to market strategies, value propositions and establishment of partnerships. He chooses pragmatic approaches and plays a vital role in securing Telekom’s future with adequate business opportunities.
She’s responsible for translating Telekom’s strategic direction into operative measures. Joining T-Labs in the early years, she and her team established a comprehensive project and portfolio management and she is the “human search engine” within T-Labs since she knows almost everything about all activities T-Labs ever pursued. With her background in innovation management she is used to master daily disruptions as well as the balance of projects, strategic topics, and innovative business development initiatives.
The majority of systems and services provided by information and communication technology are ultimately meant for human users. If such systems and services are to be successful, the focus must be on the users and their behavior as part of the interaction process. The Quality and Usability Lab was established to form a bridge between human factors and technology, creating an in-depth understanding and improvement of both. He was awarded with many prizes (GEERS prize, ITG prize, the Lothar-Cremer prize and the Johann-Philipp-Reis prize.
He is responsible for the financial controlling at T-Labs. He is a results-oriented management professional with over 15 years of knowledge at several Deutsche Telekom Research and Innovation branches including experiences in managing of EU research and development projects. Currently, he is responsible for budgeting, procurement as well as resource planning and controlling related tasks. Mr Pascotto received his diploma in technical computer science from Berlin’s University of Applied Sciences.
With its 40 people strong team T2C offers innovative security solutions “Made in Germany”. At T-Labs he leads the security activities in cooperation with Prof. Seifert. Prior to joining T-Labs in 2008 he worked as managing director of a software company. Dr. Peylo studied Computer Science, Computational Linguistics and artificial intelligence (AI) and acquired his Ph.D. in AI at University of Osnabrück.
Prof. Raake’s research objective is to measure the quality of IP-based multimedia services and technological systems as perceived by the user in the actual situation. Top-projects: Standards derived from the “T-V model” project, have been implemented in 250 T-Shops. With the HiQ Voice project, Raake has contributed to shaping Telekom’s internal requirements. Raake gained a doctorate at the Institute for Communication Acoustics of Ruhr University Bochum. He joined T-Labs in 2005 as a senior scientist. In 2011, he was awarded the Johann-Philipp-Reis Prize.
Gil Rosen is responsible for leading and realizing big ticket innovations for Deutsche Telekom. Gil’s responsibilities span from conceptualizing new services to the development and delivery of next generation platforms and new ventures. His latest product release as the responsible driver was the Tolino Tab. Gil is a specialist in telecom, internet, mobile, B2B and B2C services, and recently achieved his long life ambition to also become an author, having recently launched a children’s iPad book.
His team deals with infrastructure driven topics such as state of the art hosting and automation and software issues that come from different areas, among them payment, carrier IT and enterprise computing, as well as overarching approaches that combine efficient operations and disruptive technology. As a person he believes in straight talking and engineering competence as a core asset for innovation. Before working for T-Labs he spent time with research in computer science and incubation, being a hightech founder himself.
He is responsible for the Cross-domain Middleware innovation. His 40 people strong team drives the development of home management platforms, energy control solutions and industry 4.0 approaches. He has been with Deutsche Telekom since 2003 and joined T-Labs in 2009 where he founded the Creation Center. Before joining Telekom he worked for McKinsey & Company. He studied in Germany, Israel, USA and the UK, and obtained his doctorate at the London School of Economics.
He is responsible for Portfolio Strategy and Technology, overseeing the development, integration, and transfer of innovative technology and products to Deutsche Telekom’s Business and Operational units, as well as fostering strategic technical relationships within the Silicon Valley. Before joining Deutsche Telekom, Mr. Schreier held VP of Engineering roles at several startups, whose technology and products included Network Traffic Analysis, Search Analytics and Recommendations, and Intelligent Network Switches.
He has been heading the group “Security in Telecommunications” at TU Berlin and T-Labs since 2008. He studied computer science and mathematics and received his PhD at Johann- Wolfgang-Goethe-University in Frankfurt in 2000. Afterwards he gained intensive practical secu- rity experience working at Infineon, Intel and Samsung. With his research group he directly transfers their results into high-security products for Telekom and Trust2Core, where Prof. Seifert works also as CTIO.
Michal built up the field of R&I Strategy for T-Labs and he became the “method guy” for Technology Roadmapping, Innovation Networks Management and Forecasting. Today, Michal leads Strategy Portfolio & European Operations group. The team is typical T-Labs: international, technical and business competence, hundred percent committed to bring innovation to market, delivering high quality results, like Technology Radar, Strategic Portfolio and manage operations within Telekom’s EU footprint.
He has more than 10 years of experience in project management for international research and development projects as well as technology coordination. He is part of the T-Labs team from the beginning and contributed to results in the fields of usability and technological interaction. Today he is responsible for the overview about the T- Labs innovation topics, activities and technologies, consolidates and coordinates any kind of requests.
The CxO Steering Committee of Telekom Innovation
Laboratories is the highest governing body
of T-Labs and serves as the equivalent of a
board and a customer advisory
board. Its members are Claudia Nemat (Member
of Deutsche Telekom Board of Management for
Europe), Reinhard Clemens (Member of the
Board of Management for
Systems), Hendrik Zell (Deputy of Deutsche
Board of Management for HR), Niek Jan
van Damme (Member of Deutsche Telekom
Board of Management for Germany) and Thomas
Kiessling (Chief Product & Innovation Officer)
as chairmen. Permanent guests are Dr. Bruno
Jacobfeuerborn (CTO), Dr. Markus Müller
(CIO), Matthias Budde (Strategy) and Johannes
The CxO Steering Committee meetings are being held every six months. The CxO Steering Committee directly influences the direction of T-Labs, its strategy, goals, governance and resources. It decides on the Pre-products portfolio in ordert o align innovations for the business units and NatCos. New business ventures which aim at transforming technological competence into new business potential are being approved by the committee. Of great importance is the definition of the so called Big Tickets and the required support from T-Labs for hot topics throughout the Group.
Consultation regarding the strategic orientation of the affiliated institute; members are Prof. Dr. Christian Thomsen, Präsident of TU Berlin; Prof. Dr.-Ing. Stephan Völker, Dekan of faculty Electrical Engineering and Computer Science of TU Berlin, Prof. Dr. Sahin Albayrak of DAI-Labor and Dr. Heinrich Arnold, Head of T-Labs.
As the innovation unit of Deutsche Telekom, T-Labs also has tasks and duties that are less apparent than the development of new products and services. For one of the largest telecommunications companies in Europe, the development of the entire industry is more than just a technical challenge. It is also increasingly relevant in political circles, because the future of telecommunications also influences the development of many other industries – from manufacturing and production to education and health care.
This makes it all the more important for Deutsche Telekom to contribute to discussions involving how telecommunications affect all our lives and industrial development – because that’s what we have to focus on. Conversely, we could miss opportunities because Deutsche Telekom’s contributions to the future are not even acknowledged – and thus not accounted for – by the politicians. T-Labs, with its competencies in future scenarios and technologies, can make crucial contributions, sowing the seeds for our future business in the process.
Here are some of the committees, institutions and conferences T-Labs are involved in:
Fraunhofer is Europe’s largest application-oriented research organization. Its research fields are health, security, communication, mobility, energy and the environment. Its contract partners and customers are industry, the service sector and public administration. Fraunhofer currently operates 67 institutes and research facilities with a workforce of over 23,000. Its total research budget is over EUR 2 billion annually, of which 70% is generated through contract research.
The German Federal Ministry of Education and Research and the Federal Ministry of Economics and Energy are both patrons of research and innovation projects and important trailblazers for the future development of the ICT industry. We address our messages – directly or indirectly – to them.
IHK Berlin, the Chamber of Industry and Commerce, is a – statutory – business organization. It represents the interests of companies in all business sectors. It expresses opinions on planned legislation and regulations that affect business, serves as expert and consultant on specialized committees and as a partner in joint initiatives. Where state regulations are unavoidable, the IHK also assumes sovereign duties. The IHK is financed through company membership fees. It receives no state subsidies.
The German-Turkish Research Center in Berlin seeks to expand and deepen scientific links between the two countries. Its activities focus largely on funding scientific research, but also – and increasingly – entering partnerships with businesses in both countries.
Stiftung Neue Verantwortung (the New Responsibility Foundation) promotes interdisciplinary, cross-sector thinking for the most important socio- political topics and challenges in the 21st century. Our pursuit of this goal is non-commercial, independent and non-partisan.
Since 1989 the ICIN series of conferences has been bringing together leading telecom and Internet experts from industry, universities and government worldwide. ICIN operates on a rigorous peer review process and has become the established industry forum for addressing intelligence in Information and Communications Technology (ICT). ICIN conferences are renowned for their debates on the impact of emerging technology, architecture and industry trends on intelligent communications services.
The Center for Digital Technology and Management (CDTM), established in 1998, is a joint institution of the Ludwig-Maximilians-Universität München (LMU) and the Technische Universität München (TUM). It offers talented students the international and interdisciplinary study program Technology Management. The CDTM focuses on how to manage High-Tech in close cooperation with industry, research and education, while simultaneously being committed to preparing the students for future leadership positions in their professional career. To do so, it offers three consecutive modules: Trend seminar, managed product design and entrepreneurship laboratory. Technology Management is part of the Elite Network of Bavaria.
acatech – the National Academy of Science and Engineering – represents the interests of the German scientific and technological communities, at home and abroad. As a working academy, acatech supports policy-makers and society, providing qualified technical evaluations and forward looking recommendations. Its activities focus on providing scientific recommendations, the transfer of expertise, the promotion of young scientists and engineers and acting as the voice for science and engineering. acatech 423 currently has 423 members and 106 senators. acatech plays an active role in shaping the EU basic research programs and advises the European Commission in matters of science, engineering and technology policy.
CDTM team with T-Labs project leader Joachim Schonowski
The European Institute of Innovation and Technology (EIT), established by the European Parliament and the Council in March 2008, is a body of the European Union based in Budapest, Hungary. EIT Foundation aims at attracting and channelling funding for actions complementing the activities of the EIT and its Knowledge and Innovation Communities.
Industry 4.0 is a program in the high-tech strategy of the German government, which promotes the computerization of traditional industries such as manufacturing. The goal is the intelligent factory (Smart Factory), which is characterized by adaptability, resource efficiency and ergonomics as well as the integration of customers and business partners in business and value processes. Technological basis are so called cyber-physical systems (CPS) and the digitization of objects, the Internet of Things. Experts believe that Industry 4.0 or the fourth industrial revolution could be a reality in about 10 to 20 years.
Like the situation with the German ministries, the EU is both a source of project funding and an addressee, in the sense of pan-European politics that are gaining increasing influence in the EU member states. The Horizon 2020 funding program alone (2014–2020) has a budget of EUR 70.1 billion. There are even possibilities for the very innovation work of T-Labs. After all, the topics on the government research agendas in Berlin and Brussels can be associated with significant funding. Such funding would enable us to work on topics that are just as important to our company as to the economy in general. The German Innovation Roundtable (IRT), a think tank of the German research-intense industry, has worked with the European Commission to achieve higher rates of funding, smaller consortia and simplified regulatory frameworks for industrial interests. The IRT has worked with the Cabinet of EU Commissioner Oettinger on a stakeholder response to the “Smart Cities and Communities Initiative”. To intensify the dialogue between cities, industries and the EU the smart city forum was established in April 2013.
As a result, the EU not only has the prospect of stopping the decline in acceptance of EU projects among German industry, but also gives Deutsche Telekom hope that EU projects can be executed with less administrative effort and with more functional efficiency.
Thus we are also proud to be recognized by the European Commission: Recently, Vice President Nellie Kroes, the Commissioner for the Digital Agenda, has asked our colleague Prof. Gesche Joost to be the Digital Champion for Germany. A Digital Champion is appointed by each member state to help them promote the benefits of an inclusive digital society and serve as an ambassador for the Digital Agenda. The Digital Champions develop initiatives in their own individual countries to get people more digital. The Champions also advise the Commission on its policies. They meet at least twice a year, and more often virtually.
The importance of Deutsche Telekom representation in these bodies is also reflected by whether the papers sent to the politicians by scientific committees differentiate in their handling of the subject of telecommunications. Often, excessive criticism of “the magenta giant” or the “less flexible carriers” is an indication of the fact that required technical and scientific information is lacking at the level of the authors. In this domain, T-Labs is increasingly providing for clarity and helping to put the company’s image in a better light. Examples include statements about how all “carriers” allegedly handle Internet traffic differently, depending on its type. DTAG follows a clear policy of non-discrimination – which we have even managed to measure and document objectively – but presence is crucial when such questions arise.
The newly built university advanced technology park, Beer-Sheva Israel
Deutsche Telekom has a long and fruitful history of cooperation projects and partnerships with Israeli companies and institutions. The creation of Telekom Innovation Laboratories at Ben-Gurion University (T-Labs@BGU) in 2008 as a joint research and innovation Institute has been one highlights of this history. Its goal is to investigate breakthrough technologies in the field of information and telecommunication technology. Since its establishment, the institute has gained worldwide recognition, generating a significant number of patents, awards and publications, as well as successful start-up companies and products and services for Deutsche Telekom.
T-Labs@BGU has recently moved to the newly built university advanced technology park with the aim to establish a center for cyber security and further extend data business activities. Here, leading scientists collaborate with T-Labs experts to translate their visions for the future design of information technology and telecommunications into reality. In this way, T-Labs pools the knowhow of Deutsche Telekom with the expertise of some of the world’s top research scientists. T-Labs serves as a crystallization point, where cutting-edge knowledge is boldly transformed into revolutionary technologies of the future.
Areas of Innovation
In an era where technical feasibility is becoming less and less of a barrier, an effective innovation strategy entails far more than simply discovering disruptive new technologies. Instead, it is vital to adopt an interdisciplinary approach which will allow long-term prospects for innovations to emerge. For this reason, the innovation strategy of Deutsche Telekom, not only considers technological aspects, but is also based primarily on social developments, customer requirements and current market trends.
The Silicon Valley Innovation Center team
Silicon Valley Innovation Center’s mission is to develop advanced technology and systems, based on commercially available technologies and services and move those advanced technologies into Telekom’s Business and Operating Units, including NatCos. The focus is on emerging ecosystems, namely software defined networks (such as that for Wide Area Networks, SWAN), future mobile devices (such as Firefox OS), location based applications (such as ArenaConnect), and smartphone based, automated earthquake early warning systems.
T-Labs is among the most important trend researchers for the Deutsche Telekom Group with regard to technological developments, markets and products. By helping the Group stay closely attuned to its future business requirements, and thus closely in touch with the changing skills and competences that its staff – from trainee to leading expert – require, T-Labs provide key impetus for the Group’s Human Resources area and for the development of the Group’s staff.
T-Labs and HR’s training areas cooperate closely and very successfully, as the following two recent examples demonstrate:
T-Labs is thus helping us to translate innovation into real-world training and curricular needs. And plans call for our successful cooperation to continue and be even more strongly internationalized.
At the Connected Living e.V. Innovation Center, more than 50 member companies and organisations work together to develop innovative, intuitive and intelligent solutions that bridge sectors and manufacturers.
There is still enormous untapped potential in connecting household devices such as radios, TVs, PCs, heating, cookers and refrigerators. Connected Living aims to connect these devices across the boundaries of their respective applications and to unify control and monitoring of device functions within a one-stop solution. The previously separate worlds of home automation, consumer electronics and information and communication technology will start to merge.
Connected Living has a strong network that develops common, forward-looking solutions and interoperability standards for intelligent networking in the application areas of communications, energy, media, security and health. The members include technology companies and scientific institutions, as well as businesses from the housing industry.
The Münchner Kreis is one of the oldest, most well-established technical and scientific associations in Germany. With more than 200 members and established formats such as full-day conferences and “Berlin talks” directly with politicians, the Münchner Kreis is capable of generating wide appeal through both its topics and its communications. This body has a broad presence in the technology area, but has a special focus on ICT. The Münchner Kreis addresses specific topics – such as social developments and consequences and interaction with technology – and is also active in its approach to economic and regulatory perspectives, which are frequently incorporated in recommended actions to government. Working over a longer period, this body has succeeded in uniting competitors and political adversaries in constructive cooperation and in positioning global views with the broad support of its members. The Münchner Kreis organizes a number of public and semi-public conferences each year, holds public debates and – together with the German Federal Ministry for Economic Affairs – commissions the annual Future Study, which is also supported by Deutsche Telekom.
The Feldafinger Kreis is a community of thought leaders from science and industry who have been providing pioneering impetus to Internet research in Germany for more than ten years. The trend predictions and recommendations of this select body attract top-level attention in politics and scientific circles. They often trigger follow-on activities, as well, for example in other bodies (such as Industry 4.0 in the acatech Forum) or exert early influence in setting the policy agency. Topics such as “Internet technologies for sustainable city management,” developed between 2009 and 2012, have resulted in the EU’s Smart Cities project, in planning since 2013 and with billions in funding. The Feldafinger Kreis is surely one of Germany’s greatest influencing factors on the international world of research.
The EIT ICT Labs team
EIT ICT Labs has been established in 2010 to drive European leader-ship in ICT innovation and education. The creation of EIT ICT Labs is motivated by the fact that, although Europe has worldclass ICT re-search and education, the societal and economic impact needs to be improved in order to guarantee European competitiveness in the global economy.
EIT ICT Labs’ mission is to drive European leadership in ICT-related innovation to foster economic growth and enhance the quality of life of European citizens. The objective is to accelerate innovation by:
Additional partners are Max Planck Institut for Informatics, University of Saarland, TU Darmstadt – Center for Advanced Security Research Darmstadt (CASED), TU Munich, Karlsruhe Institute of Technology (KIT), EICT GmbH and Opera Software ASA.
Video: Prof. Dr. Willem Jonker, CEO, EIT ICT Labs
Dr. Udo Bub joined T-Labs as member of the founding executive team 10 years ago in May 2004. The initial label back then was “Telekom Innovation Center” and at the time of the kick-off the overall headcount was roughly 20 people. In the following months and years he was busy helping to establish the concept of Open Innovation at T-Labs, setting up the new environments and ecosystem at Ernst-Reuter-Platz in Berlin, defining and running the work program, and contributing to shape and grow T-Labs as the internationally recognized center of excellence as it is known today.
An engineer and computer scientist trained at TU Munich and Carnegie Mellon University, Udo’s main emphasis is to hone deep technical expertise with techno-economics to lead it to business impact. In this respect he and his team drove and brought to market innovations like automated service delivery based on Service Oriented Architectures, virtualization concepts in both IT and Networking which took off to the market under the umbrella of Software Defined Networks and Cloud Computing. The outcome was successfully commercialized in service offerings of Deutsche Telekom, introduced to Technology operations under efficiency gains or brought directly to the market with start-ups like Zimory. His area of responsibility also included Security, Usability and Speech Recognition with production successes in Customer Self Care and IP TV control. Udo started and ran the cooperation with Ben-Gurion University and established the first international site of T-Labs in Israel on its campus, focusing on innovation in Security.
Due to the importance of partnering in Open Innovation, T-Labs started early to set up an institutionalized framework as a trusted third party to operate joint projects with peer partners, SMEs/ Start Ups, and R&D institutions. Because value chains of virtually all industries are continuously being reshuffled by means of ICT and not one single player will be able to cover the every entire value chain, such a partnering framework is necessary to prototype, gain insight, and eventually to create business with well tuned products and solutions.
Initially in synergy with his position at T-Labs, Udo has consequently put together major players to shape a European wide consortium of likeminded initiatives, secured funding from private and public sources to carry out innovation programs in education, innovative research and business. This initiative eventually became institutionalized as the ICT Labs of the European Institute of Innovation and Technology (EIT ICT Labs) after winning the related prestigious competition of the European Union.
After further stages of growth which made it impossible to combine both jobs, Udo is on leave of absence since 2012 to dedicate himself fulltime to the international Management Committee of EIT ICT Labs and as Managing Director of EIT ICT Labs Germany GmbH. Shareholder of the entity in Germany along with Deutsche Telekom are Siemens, SAP, Fraunhofer Society, DFKI, and TU Berlin.
T-Labs and EIT ICT Labs have recently agreed on a bundle of strategic projects, one of which is the successful “Telekom Innovation Contest” to jointly shape the next decade of Open Innovation in Europe. Dr. Heiko Lehmann serves as Action Line Leader Smart Energy Systems in EIT ICT Labs.
Dr. Heiko Lehmann, Research and Innovation Director Smart Energy at T-Labs and Action Line Leader Smart Energy Systems at EIT ICT Labs
In 2013, Telekom Innovation Laboratories initiated Telekom Innovation Contest, a global idea contest for startups and entrepreneurial minds. The response was great: 444 ideas from 45 countries from four continents were submitted.
In cooperation with Deutsche Telekom’s incubators hub:raum, Kitchen Budapest, UQBATE and national companies such as T-Mobile Poland and Magyar Telekom the contest has been relaunched in 2014.
The Telekom Innovation Contest’s 2013 winner Excalibur and the jury members
The finalists compete for investments of up to EUR 150,000 provided by Deutsche Telekom’s incubators, for support from top Group executives, hardware and software packages and participation in international events. In 2013 the Slovakian startup Excalibur and the Hungarian company Cublilog won a partnership with Deutsche Telekom to bring their products to life.
In 2014, the Telekom Innovation Contest accepts submissions for the topics “Cloud based Productivity” and “Future Media and Communication” as well as “Internet of Things”, “Cyber Security”, “Reality Data” and “Smart Energy”. The 12 finalists are chosen in a series of semi-finals that take place either in the capitals of exclusive partner countries or virtually. The winning team of the Champions Pitch in Krakow/Poland will present its idea at Berlin’s Lange Nacht der Startups on September 6, 2014, which is expected to attract up to 6,000 guests.
More information on the contest: www.telekom-innovation-contest.com
Check out the video highlights of last year’s Telekom Innovation Contest here
The Funding Office team
As part of the implementation of “open innovation”, Deutsche Telekom – especially T-Labs – has for decades been collaborating with leading technology partners (manufacturers, network and service providers), research institutes and universities in the use of public funding programs.
Based on Telekom’s research and innovation strategy this happens through participation in national calls (for example BMBF, BMWi /BMWE) and in the EU EU Framework Programs for Research and Innovation (e.g.Horizon2020), EIT, Celtic-Plus, EURESCOM).
The results of these research programs will contribute to both the technological development of networks and services and to the establishment of global standards. In particular on the European level, Telekom has a long tradition of participation in research programs since the early 90’s.
Involvement in a funded R&D project offers many advantages, for example building professional networks of competence, solving common problems with a joint workforce, acquiring know-how through collaboration by involving different sectors such as universities, research establishments and industry, goal setting for regulation and lobbying groups and finally co-financing of R&D activities by public funding.
The T-Labs Funding Office provides advice and support to all Deutsche Telekom AG staff when they are applying for and executing publically funded projects.
Providing advice relating to content and administrative matters when submitting applications at national and European level relating to identifiable costs and determining the costs for the duration of the project and advice on the completion of the specific tools required by funding authorities.
The Funding Office is supporting applicants by arranging the initial consultation between the project partners for consortium agreements and initiating contact with Legal Affairs. Furthermore they are giving support for setting up internal reporting that is compliant with the appropriate regulations, including the necessary documentation obligations. They are also obtaining templates, notes and explanations relating to funding issues. Since its foundation T-Labs participated in a total of 18 national funded projects and 32 European funded projects up to now.
Running funding projects within T-Labs are:
Innovation Strategy is a multidisciplinary team,
which identifies the relevant topics to secure
Telekom’s long term success, assesses the strategic
options, and transfers innovation into new
business. The team determines growth areas,
white spots, and disruptive developments by analyses
of the ICT ecosystem and integration within
group wide foresight activities. Furthermore, it
shapes the innovation portfolio by defining future
fields, ranging from consumer, e.g.
to enterprise, e.g. Big Data /Cloud
Automation, to network/ IT centric, e.g. SDN/Virtualization,
to cross-functional perspective, e.g.
Telekom Trend Team as group-wide foresight
Innovation Strategy acts as an intermediary between Group Strategy, other relevant strategy/ business units such as Product Innovation Board and innovation departments by transferring top level strategy results into innovation context as well as by anchoring innovations within DT group, e.g. by contributing to corporate priorities.
Methods and Tools of Innovation Strategy
Telekom Trend Team:
Members and Stakeholders
The Strategy team leads the way from innovation towards business development by providing strategic guidance, business modeling, and establishing partnerships. Results and outputs of Innovation Strategy (not exhaustive):
Telekom Trend Team – Telekom-wide Foresight Platform
The Telekom Trend Team is a corporation-wide foresight and trend platform – developed and organized predominantly by T-Labs’ Innovation Strategy. The events are conducted in cooperation with Telekom’s Corporate Strategy department and T-Gallery and bring together experts from across all Telekom units. The regular information and know-how exchange at the T-Gallery location in Bonn aims to reach a corporate wide future vision, to increase transparency over the company’s trend activities, and to avoid redundancies.
Team Innovation Strategy Ecosystem
The team User-Driven Innovation (UDI) supports project fields and New Ventures at T-Labs in implementing the perspective of the user and consumer into the development of new products or services. A multidisciplinary team of business economists, psychologists, social scientists, and designers plans and conducts qualitative as well as quantitative user research for securing the development of promising and user-centric products and services. Hereby, intelligent and specifically created user research methods like ethnographic research, ideation, business modeling and other approaches are being applied in order to identify user needs not yet articulated and to create ideas and concepts for innovative solutions and products. With the Telekom Innovationsforum – an exclusive panel of about 1500 Berlin and Brandenburg residents – UDI has access to a wide range of different customer target groups, which allows for flexible integration of customers in development and evaluation processes.
Workshop @ UDI
“Seeing what everyone else has seen … … and thinking what no one else has thought” (A. Szent-Györgyi) – in this spirit, the Creation Center develops new product ideas for Telekom.
The market success of new products and services is highly dependent on how much they meet customers’ needs and desires. At the Creation Center, the users’ everyday lives, with all their facets and needs, are the center of all considerations and projects. In the co-creation process, they are integrated actively in the development of ideas. Innovative methods make it possible to identify latent, and even future, user needs.
From idea to product
The exploration phase is the first step on the way to new ideas. Methods such as Day in Life and Shadowing help experts gather important impressions from everyday life. Insights into customers’ habits and preferences can also be gained though Cultural Probes, a kind of toolkit for self-observation. In particular, “extreme” users – people who use communications technology heavily or not at all – often provide crucial input for innovative ideas.
The recorded everyday observations are analyzed and prepared creatively in interdisciplinary workshops. Developers, managers, designers, technicians and customers work together in the ideation (idea generation) process to create innovations that satisfy both customer needs and the company’s requirements. The best ideas are selected and expanded to form concepts, illustrated with storyboards and then tested using conventional market research methods. This process results in potentially new, customer-centric products and services – under the motto “from customers for customers”.
The Creation Center is an interdisciplinary innovation platform working along the mindset of design thinking. Since its founding in 2008 it has supported numerous projects in various divisions of the company – internally as well as externally.
The Creation Center has three core areas of engagement – innovation, education & communication:
Core elements for sustainable innovation are the integration of the user as well as the client, in order to avoid ‘customer distance’ and the ‘not invented here’ issue. We are building the bridge between these two worlds.
The Creation Center helps Telekom to identify potential business opportunities, user centered product or service concepts, future visions, and relevant strategies.
For innovation to foster, the Creation Center believes that it is important to enable others to do so and see the user perspective themselves. The Creation Center provides tools, consulting and coaching, and is open to share its experience with others.
Effective transfer formats of product ideas for Creation Center’s clients are essential for its implementation process. They need to be promoted in innovative tangible ways.
The world premiere of the Night of the Startups took place in Berlin on September 7, 2013. The established Night of the Startups concept was utilized to address a broad audience and to demystify the startup scene and explain it to Berlin’s general population. Although it receives attention bordering on hype in some circles, the startup sector is still relatively unknown to the general public.
The first Night of the Startups in Berlin offered an
alternative to the previous high-priced industry
The Night of the Startups pursued the following specific goals:
The event commenced a day in advance with a hackathon and then continued over the entire Saturday, starting with a conference and continuing with the Night itself – with a variety creative presentations by over 70 startups from Berlin, Germany, Europe and even the U.S., in the categories communications, games, music, commerce and female founders – and supplemented with other presentations and musical performances.
The hackathon took place from 6 p.m. on Friday to 6 p.m. on Saturday. It was organized by Developer Garden together with the Group Business Development & Partnering area and centered on the basic idea of inviting developers to program together. The main partner was box (www.box. com). The results were presented to a jury and the general audience, followed by the awards ceremony.
Lange Nacht der Startups
The conference program, which was held from 10 a.m. to 5 p.m. on September 7, included presentations, workshops and panels on establishing and financing companies; as well as APIs from a variety of vendors (PayPal, Twitter, Facebook, Amazon Web Services, Xing and others), workshops on labor law issues, German tax law, user interaction design, design thinking methods, women in startups (together with the Berlin Geekettes), venture capital acquisition done right, communications and more. In addition, various funding programs were described (such as the investment bank) and a “speed dating” round took place between startups and potential investors. The event targeted startups, potential entrepreneurs and players in the scene – such as university graduates from a variety of disciplines, venture capitalists and business angels.
The exhibition took place from 5 p.m. to 5 a.m. at Deutsche Telekom’s Berlin Representative Office. In this framework, the startups presented themselves to the general public and to young talents from IT, finance, HR, marketing, law etc. in the style of a trade fair. The event attracted more than 2,000 participants in total.
The accompanying program at the evening event contained a heavyweight round with Tim Höttges, CEO of Deutsche Telekom, Werner Vogels, CTO of Amazon, and several representatives from the startup scene. It also featured a pitching contest organized by the Israeli Embassy, a Customer Choice Award for the most popular startup, and musical performances by artists such as Yello, Elif and Ricoloop.
The event was considered a major success and in addition to generating a large amount of media coverage, a repeat performance was requested specifically by the Berlin Senate Administration, Berlin Partner and the Corporate Office under Tim Höttges. It will take place next on September 6, 2014.
Video: Lange Nacht der Startups
Lange Nacht der Startups
Maximilian Ahrens, VP Products, Zimory
Sören Blom, CEO, cloudbau GmbH
Yeshurun Devendraraj, Co-Founder, Clevoo.com
Philipp Eibach, VP Music Services, Senzari Inc.
Behrend Freese, Managing Director, Bitplaces GmbH
Aditya Mavlankar, Founding Team Member and Principal Engineer, Tely Labs Inc.
Johannes Hoppe, Co-founder & CEO, Zepp Lab
Karolina Cyganek, Founder, exploribox
Justus Weweler, Founder, zehndetails
Daniel Levitan, Marketing manager, 6Minutes media
Christian Wolf, Founder of WIRKAUFENS asgoodasnew electronics GmbH
Prof. Dr. Anja Feldmann, Chair Internet Network
Architectures, Technische Universität Berlin
Prof. Dr. Michael Rohs, Chair Human-Computer- Interaction, Leibniz Universität Hannover
Prof. Dr.-Ing. Sascha Spors, Chair Signal Theory and Digital Signal Processing, Universität Rostock
Prof. Dr. Pan Hui, System and Media Laboratory (SyMLab), University of Hong Kong
Prof. Dr. Winslow Burleson, Asst Professor Arizona State University, School of Computing and Informatics
Prof. Dr. Karl-Heinz Lüke, Business Informatics, Leibniz University of Applied Science
Prof. Dr. Michael Erner, International Business, Heilbronn University
Prof. Dr. Christian Bauckhage, Professor for Media Informatics at University of Bonn / Fraunhofer IAIS
Prof. Dr. Petr Kuznetsov, Professor at Telecom ParisTech
Prof. Dr. Steve Uhlig, Professor of networks, Queen Mary, University of London
Prof. Dr. Sonja Buchegger, Associate Professor at KTH, Stockholm, Sweden
Prof. Dr. Marco Canini, Assistant Professor at Université catholique de Louvain, Brussels/ Belgium
Prof. Dr. Georg Essl, Assistant Professor for Electrical Engineering and Computer Science as well as Music at the University of Michigan
Open Networking User Group Award for Srini Seetharaman, Research Scientist at T-Labs in Silicon Valley and SDN Pioneer, for his “Industry Achievement for Advancing Open Networking”; Open Networking User Group conference in May 2014.
Prof. Dr. Axel Küpper received the IEEE Computer Society “Golden Core Member” award honoring his long-standing membership and service within IEEE.
ICIN – Best Presentation Award, The Virtual Set-Top Box: On the Shift of IPTV Service Execution, Service & UI Composition Into the Cloud, Alexandra Mikityuk; Oliver Friedrich; Jean-Pierre Seifert
Prof. Alexander Raake, Marie-Neige Garcia, Savvas Argyropoulos et al.: Deutsche Telekom AG, Patent Award 2013 for the patent cluster “automatic evaluation of the quality of IP-based video services”
Dr.-Ing. Marcel Wältermann, Tiburtius Preis (Anerkennungspreis), Dissertation: “Dimension- based Quality Modeling of Transmitted Speech” (Forschungs-, Dissertationspreis), Freie Universität Berlin, Berlin, Germany
Savvas Argyropoulos, Peter List, Marie-Neige Garcia, Bernhard Feiten, Martin Pettersson, Alexander Raake: Scene change detection in encrypted video bit streams. 10% Top paper award IEEE ICIP 2013: 2529-2533
Dr.-Ing. Jens Ahrens, Literaturpreis der ITG 2013, Veröffentlichung Buch: “Analytic Methods of Sound Field Synthesis” erschienen im Springer Verlag, ITG, Berlin, Germany
Bersant Deva, who received his Master’s degree in Computer Engineering at the Technische Universität Berlin in February 2013, was rewarded by VDI (Verband Deutscher Ingenieure / Association of German Engineers) due to his excellent examination degree. Every year, the VDI invites young engineers having graduated with 1.3 or better. In his Master thesis, Bersant focused on the topic of distributed location-dependent messaging systems.
William C. Carter Award, Taming Mr. Hayes: Mitigating Signaling-Based Attacks on Smartphones, Collin Mulliner, Steffen Liebergeld, Matthias Lange and Jean-Pierre Seifert Prof. Dr. Hans-Jörg Müller, Best Paper Award, ACM SIGCHI (Best Paper-, Poster Award), ACM, Austin, USA
Florian Hinterleitner, Google Best Paper Award for Student Author, SLT Workshop (Best Paper-, Poster Award) IEEE, Miami Beach, USA
Dr. Hamed Ketabdar, Selected Presentation, Mobile Monday Germany (Best Paper-, Poster Award), Mobile Monda, Frankfurt, Germany
Dr.-Ing. Sascha Spors, Lothar- Cremer-Preis, Arbeiten als Nachwuchswissenschaftler (Forschungs-, Dissertationspreis), Deutsche Gesellschaft für Akustik, Berlin, Germany
Leibniz-Preis 2011– Prof. Anja Feldmann received the 2011 Gottfried Wilhelm Leibniz Prize for her findings on network optimization. In particular with her work on Internet traffic analysis and modeling as well as Internet routing, she has already had a considerable impact on the practical development of the Internet, beyond the fundamental research.
Alexander Raake: Johann-Philipp- Reis-Preis – Research and Development projects, amonst others “HiQ Voice”, for innovative voice services
Network of Automotive Excellence Award 2010, Marcus Heitmann. The Network of Automotive Excellence (NoAE) awarded the T-Labs project “Connected Life and Drive in AutoLinQ” as best innovative idea in 2010 for automotive solutions. Marcus Heitmann and his colleagues developed a platform to integrate internet services and applications in the car, offering intuitve and secure usage of such services during a journey by car. Darmstadt, Germany
Best Practice Award for Europe’s largest and most innovative Voice Portal: Hans-Peter Schwarz, TDG, Klaus-Dieter Liedtke, IT, Wolfgang Wahlster (patron), Joachim Stegmann (project leader), Detlef Hardt, IT, Udo Bub, Olaf Ulrich, TDG
Best paper ISSPA 2010, Marie- Neige Garcia; Alexander Raake. Marie-Neige Garcia and Alexander Raake received the Best Paper Award for “Parametric Packet-Layer Video Quality Model for IPTV” within the 10th International Conference on Information Science, Signal Processing and their Applications (ISSPA) 2010, Kuala Lumpur, Malaysia
iF product design award 2010 for Sinus A 201, Gesche Joost; Sandra Buchmüller. The concept for the Sinus A 201 DECT telephone as multi generation phone has been developed at T-Labs and was selected for both its design and its user friendliness, Hannover, Germany
Johann-Philipp-Reis-Preis 2009, Sebastian Möller. The Johann- Philipp-Reis Prize is awarded every two years for outstanding work in the field of telecommunications by the VDE, Deutsche Telekom AG and the cities of Gelnhausen and Friedrichsdorf, Gelnhausen, Germany
“Best Practice” Voice Award 2009, Joachim Stegmann. The speech portal of T-Home received the “Best Practice” Voice Award 2009 as best German speech application, Nürnberg; Germany
Best Demo Awards SIGCOMM 2009, Srinivasan Seetharaman; Robert Sherwood. OpenFlow for the second time in a row won the best demo award as well as the best poster award at SIGCOMM 2009 in Barcelona. Dr. Zhiyun Ren is Convergator of the Year. Audience award as Convergator of the Year 2009. He was elected by the readers of FOCUS Online, the internet edition of FOCUS magazine. The award was presented on Wednesday evening as part of the Convergators’ Gala at the CeBIT in Hanover, Germany
Scientific Prize 2008, Fee Steinhoff for her dissertation “Customer orientation with discontinuous innovations”, from German Marketing Association (Deutscher Marketing- Verband), Saarbrücken, Germany
ITG 2007 prize, Alexander Raake for his book “Speech Quality of VoIP – Assessment and Prediction”, from VDE’s Information Technology Association (ITG); Frankfurt / Main, Germany Best Innovation Award 2007 for T-Mobile’s Online-Statistics based on T-Labs project Speech Based Classification (SBC); Bonn, Germany
Best Paper Award; Behrend Freese for his scientific publication about the Multi Access Modular Services approach (MAMS) at the international conference ICIN 2007; Bordeaux, France
Excellent Paper Award (Silver Medal); Michael Rohs for their scientific publication “Sensingbased Interaction for Information Navigation on Handheld Displays, at 9th International Conference for Human Computer Interaction with Mobile Devices and Services; Singapore, Singapore
IDDY Award 2006 for T-Online’s Net ID Card (Netzausweis), from Liberty Alliance Project. T- Labs was project partner, USA
Voice Award 2005: “Most Innovative Application” & “Best Voice User Interface” for T- Mobile’s speech portal “ Kundenservice” and T-Online’s interactive DSL manual, both based on T-Labs project Customer Care Automation (CCA), Bonn, Germany
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Telekom Innovation Laboratories
Ernst-Reuter-Platz 7, 10587 Berlin
Publisher: Cem Ergün-Müller
Editors: Johannes Lenz-Hawliczek,
Kerstin Banholzer, Katja Henke,
Design: capa, www.capadesign.de
Photos: Chris Keller, Matthias Steffen,
Michael Ebner, Thomas Deutschmann